Join marketing leaders Liz Wood and Glenn Landauer from MOI Global as they take you through a new framework for your growth marketing strategies.
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[MUSIC PLAYING]
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Well, hi, everybody.
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Thanks so much for tuning in today
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and checking out the not-so-be-to-be growth engine
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from MOI Global.
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So first and foremost, we want to thank Shelly and the team
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over qualified for the opportunity
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to share our re-envision growth engine over at MOI
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during the Pipeline Summit Summer Camp series.
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So I'm Liz Wood.
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I am at Global VP of Demand at MOI Global, full service,
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marketing, shop, and B2D at agency.
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And I oversee everything in media, demand, generation,
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and account-based marketing.
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So I'll hand it over to you, Glenn,
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to introduce yourself and then we can dive right in.
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Yeah, thanks.
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Hi, everybody.
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My name is Glenn Landauer.
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I'm VP of Growth here at MOI.
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So I lead Business Development.
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I'm also a strategist.
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And I'm really happy to be here with Liz
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to talk about some of the thinking we've been doing
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around our version here at MOI of a growth engine.
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Often in B2B, we see companies that fall back
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on familiar and safe strategies that are supposed
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to move the business forward.
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But they end up creating friction with potential customers
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and oftentimes, wastefulness with what's
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a very limited marketing investment.
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And that got us asking at MOI, you know,
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why do marketers do the things they do?
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And what's preventing them from doing things differently?
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And this really was the genesis for our thinking
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around the not-so B2B growth engine.
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And, you know, for us, this was sort of an opportunity
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to put a stake in the ground and say,
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there must be a better way that we can think about modern B2B
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marketing.
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And so our goal here is to maybe put a bit of a pause
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to a lot of the rinse-er-v tech that we believe
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aren't working as well as they used to.
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And maybe explore some ways that could help our clients
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deliver more with less, right?
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And we know in this post-pandemic world where
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all of the briefs that are arriving on our desk
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are asking for that, how do we do more with less?
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Well, we think that that requires a fresh perspective,
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a fresh approach.
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You know, Einstein is famous for saying,
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and sanity is doing the same thing over and over again
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and expecting different results.
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And so in the spirit of Einstein,
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we're trying to try to run away for it.
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And we're going to do that with what we're calling
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the not-so B2B growth engine.
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So let's say, click forward here.
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Our starting point as an agency is our belief
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that it's time for B2B to feel a little less B2B.
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And instead of just trying to update the B2B playbook,
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we want to do something that's radically different.
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And that means acting a little less B2B.
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So we've taken this philosophy and we've
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infused it across everything that we do as a company,
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all of our service lines and practice areas.
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But there's two main areas where we think we need to be
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acting a little less B2B.
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One is on the creative marketing front
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and the other is on the performance marketing front.
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So with creativity, we really want to challenge brands
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to find their creative expression
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and to use that as a way to differentiate
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and to use that as a source of growth.
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The power of brand is truly underestimated.
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And we think that no matter what you sell,
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no matter what kind of technology product you are,
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the power of your brand to drive future growth is there.
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And it just needs to be tapped into.
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And on the other side is performance marketing, right?
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There's been a lot of, let me call it,
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formulaization of performance tactics
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and lead generation in our industry.
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And so we think that there needs to be
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a bit of recalibration here about what it actually means
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to create and capture demand.
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So when we say it's time for B2B to feel less B2B,
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those are two of the main areas that we're talking about.
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The creative front and also the performance marketing front.
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And if we get it right, what it means
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is that we will be successfully selling to customers
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the way that they want to buy as opposed to the way
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we want to sell.
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And that has really important implications
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because instead of just measuring success by the channels
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and by the tactics, we'll be measuring success
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around our customers, right?
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We might have customer objectives and customer metrics.
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And so this is really our end state.
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It's a different way of saying that we want
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to be customer centric, but it's selling the way
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that customers want to buy is our mission here.
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Now, to take a quick step back, why are we doing this now?
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And so what's on the slide in front of you
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are some statistics that you may or may not have seen before.
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But there's an abundance of evidence
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that we need to change course.
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Some of the more familiar ones might be like the statistic
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from LinkedIn, this 95.5 rule, where we know that 95%
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of our audience is actually not in market right now
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for the things that we're selling, which
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means we need to be really focused on the 5% that are.
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That's something that everybody's talking about, right?
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It's all of our LinkedIn feeds.
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Influencers, thought leaders are talking about this.
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But there's a host of other data points
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that actually predate it, that go back a decade in time.
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And it's been basically saying the same thing
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that we need to change the way that we do business.
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Going as far back as Liben A&B and Peter Fields,
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they came up with a 60/40 rule.
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About 60% should be of your budget
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should be supporting marketing and 40% supporting sales
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activation.
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Starting from then on, we started
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to have this spotlight on the importance of building brand
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and using brand as a way to turbocharge demand generation.
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We also saw a very compelling statistic with Forester
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saying that only 1% of your lead gen
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actually results in opportunities,
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which means 99% of what demand marketers are doing
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is not actually generating growth potential.
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Only 1% is.
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So all of this taken together means now is the moment
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we really need to be focused on finding a different way
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to operationalize or go to market.
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Liz, I don't know if you had any reactions
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on some of these data points that are pretty compelling
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in terms of just the need to change.
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Yeah.
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Yeah.
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Well, first and foremost, if I backtrack one slide,
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just to clarify for the audience and the viewers,
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this is not only MOI's point of view
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on how we as an agency want to market ourselves,
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but really we built or reinvigorated our own growth model
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to better reflect the realities of the industry today
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and help our clients rethink their purpose in the ecosystem
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and how they might better address their go to market
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and over our change strategies.
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So when Glenn said less about how you want to sell more
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about how your customers want to buy,
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that's not just MOI selling to our prospects
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and our current clients.
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This is really the heartbeat of our beliefs
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and how we help our clients grow in their own objections.
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And then moving forward on the slide four,
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I think that it's not necessarily alarming,
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at least to us and the folks who have been in this industry
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for quite some time, but I think what is humbling
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is that on that second line, the LinkedIn one,
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I think that this stat has been far too overused
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in our industry where everybody just speaks to the 95.5.
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It's just something that is very commonplace now,
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but it was really, as I mentioned,
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humbling to see that it's not just the LinkedIn study
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that validates this, but in fact,
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there are many different studies and data points
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that point to the integrity and the purpose of a brand.
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And as Glenn mentioned, there's even a more recent
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forester results and findings that came out
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that says that there's just simply
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really, really alarming statistics that we can't ignore.
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So I think as we're going through the rest of these slides
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in the deck in our presentation,
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it might be really important for everyone
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to understand what their takeaways from this should be, right?
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So it's not just a presentation about us as a company,
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it's not just a presentation about brand statistics
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for the versus demand and gross statistics.
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I think our goal is to share our philosophy
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on how you as a brand can work to better
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your own go-to-market strategies,
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your own balance of brand versus demand.
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And hopefully, as we mentioned before,
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rethink the purpose of all of the marketing pieces
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that fit together, that make your overall strategy
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for your company that ultimately the goal here
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is to drive revenue growth.
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- Yeah, yeah.
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So when we talk about making a shift, right,
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and I'm gonna skip forward to your slide,
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that it means we need to move away from one thing
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and start embracing something else.
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And so we tried to encapsulate this here by saying,
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"Bye to some of the things on the left," right?
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So the old way was a lot of focus on,
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and now this is a very classic lead generation mindset,
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but quantity, funnels, leads, vanity metrics, right?
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That's a lot of the ways that demand marketers
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used to talk about success and planning for campaigns.
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And what we wanna move towards is more of a discussion
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around quality customer journeys, buyer groups,
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and value metrics, right?
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These are just better indicators that we're doing
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the right things, that we're placing media
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in the right places, that we're actually influencing people
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to come on the journey with us,
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versus just erase the bottom of the barrel
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to get as many people in,
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because we just know the evidence
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as we saw on the other slide,
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it just says that it doesn't work.
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It's a lot of expenditure,
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it's a lot of energy being spent to fill those funnels
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and sort through all those contacts and records
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and pass them over to sales
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when what comes out of it is just not,
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it's nothing to celebrate anymore.
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So this is some of the shifts that we wanna make,
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and if we simplify it even further,
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the two models next to each other look something like this,
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where you have the classic funnel model on the left, right?
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And everybody's familiar with this,
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I mean, when I started my career 20 years ago,
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it was all built around funnel marketing.
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So this is ancient marketing as far as we're concerned.
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But what we wanna do on the right
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is much more context aware, right?
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So it's aware of where your audience sits
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within their buying journey.
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Are they in market or out of market?
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And that's really the first question we can ask
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in terms of having an intelligent campaign,
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knowing whether they're in the 95% for 5%
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in the terminology of LinkedIn,
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that is the baseline piece of intelligence
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that tells us what message to deliver to them
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and whether we should be going after a demand,
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whether we should be kind of fostering short-term demands
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to try to get them towards that purchase
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or potentially a longer brand building motion
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to prime them as a potential future customer.
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So this is just a simple way to visualize
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the important shift in the way we model it out.
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And we've supplemented it with some new rules of engagement
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and I'll hit them really briefly,
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but rule one, not everybody needs
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the thing that you're selling, right?
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That's pretty obvious.
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Or they might not need it today
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if they're out of their buying cycle.
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So that means we need to be really aware
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of where audiences and where they sit in their journey,
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as I mentioned.
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The second rule is that those who need
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the thing we're selling need to be influenced to buy it, right?
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They're not gonna always just buy it on their own.
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We need to be in their head space.
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We just have mind share.
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So value prop and making sure
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that we're actually resolving real pain points
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is important part of doing that influencing.
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The third rule is that influence comes in many forms
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and that's the implication there is that it's not just
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about paid media, paid media is a part of it,
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but it's everything, right?
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It's about an integrated approach to shifting perceptions
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and ultimately getting into the consideration set.
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Paid, of course, is super critical,
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but it's not the only channel that matters.
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The fourth thing is that influence takes time.
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We know that these buyer journeys
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are happening over an extended period of time.
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So we need to influence that entire journey
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and even before that journey has begun.
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And the fifth rule that we have here
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is that not all influence can be measured
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and this taps into the notion of the dark funnel
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or dark social, things like that,
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where not all influence actually can be easily tracked,
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measured, attributed, it doesn't neatly ladder up
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into a reporting dashboard, but that doesn't mean
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it's not proof that we shouldn't be doing these things
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'cause anecdotally, we know that they're effective.
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We hear from people that have run these,
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these strategies from feedback forums, from customers.
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We know that these things work.
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So just because we can't quantitatively measure it
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and alike for like ways, we can with say, display campaign,
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it shouldn't discourage us from continuing to invest
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in those areas because they're important.
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Whether that's community content, social media,
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reviews and ratings, that's the sort of thing.
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Or even on this last piece to add on to what Glenn said,
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it's not just about what Canon cannot be measured,
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but it's how you measure a thing, right?
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So we find that a lot of frustrations
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with a lot of really big brands that you wouldn't expect
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have these frustrations is having a poorly configured
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attribution model, so first touch, last touch,
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multi-touch, and I was in majority of the time,
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we are handcuffed, and so are they,
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to like an immediate satisfaction model, right?
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So the things that you can drive and measure
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as a direct click result, for example,
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are the things that get the most love and budget, right?
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So paid search, for example, or paid social,
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driving that last touch lead.
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Well, leads are something that,
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from a volume perspective, we're suggesting
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maybe shift away from a little bit more than we is to,
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and also don't just allocate your budget
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towards the things that drive that last click
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because, glint your point anecdotally,
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we know that many different forms
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of advertising, many different forms of marketing
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have influence, even if it's not that direct.
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I see it, I click it, I do the thing,
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I drive the conversion, so.
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But the hardest part about all of this,
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all of these rules here is getting buy-in,
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and a lot of times, I think we've all experienced it,
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that in order to achieve all of these things
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and start pushing forward on all of these rules,
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you're going to have to experience a lot of discomfort.
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Likely a lot of change management,
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and pretty significant buy-in from a number of stakeholders
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that are both within and outside
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of your functional area and team.
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So, that's really the hardest part.
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Once you get going, it seems to be definitely easier
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and more widely accepted, but getting buy-in,
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moving from left to right,
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is what we have seen and experienced
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be the biggest challenge.
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- Yeah, that's great point.
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So, we've taken all of what we've just spoken about,
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all of this context and considerations,
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and we've used that to visualize our growth model,
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'cause we've done a lot of talking about
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we actually haven't shown you the growth model yet.
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So, this is it, and again, there's no right
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or wrong way to present a growth model,
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but this was the one that felt right for us at MOI,
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because it allowed us to speak to the customer journey,
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and also represent what we do as a company,
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which is we have three centers of excellence,
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where we help brands, we build brands,
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we help brands generate revenue,
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and we help to build exceptional customer experiences.
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And therefore, this infinity loop felt like
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the most organic way for us to represent those
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core capabilities, while also staying true
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to what we believe is a formula for growth.
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So, what we have here is a process
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that involves brand building on the left
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and demand generation on the right,
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and if you think, if you go back to that LinkedIn statistic
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of 95% at any time or out of market,
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and only 5% are in market,
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you start to see where you can play within this model,
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so that 5% that's in market,
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that has thrown their hand up, right?
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So, you see those hands raised in the middle of the loop.
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That intersection point is where a need emerges,
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or at least a need can be detected.
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And so, when we have the right tools
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to discern those buying signals,
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we wanna take that 5% and immediately
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start engaging them with a demand campaign,
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because we know that the need is there,
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so it's a swift procession
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into demand generation content
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and pre-sales content and sales enablement content.
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Whereas everything that sits to the left
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before a buyer need emerges, right?
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Maybe they haven't started their research yet,
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maybe they're not in a year,
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maybe their renewal cycle is not for another two years.
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That entire runway sits within this brand building timeframe,
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and so that doesn't mean we shouldn't be doing anything,
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but it means we should be setting the foundation,
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building familiarity with the brand,
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maybe even affinity,
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so that when a need does emerge,
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your already on what we call that day one list,
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or your already in the consideration set,
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the top three or the top five vendors that come to mind
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when they're about to start doing their research.
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So, the infinity loop is our model,
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it's our way to re-articulate the secular nature
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of technology buying, the habitual technology buying
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and upgrading and re-upping that happens
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within enterprise tech,
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and then underneath it, we have our various levers
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where we get into the tactical
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and executional strategic considerations.
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There's a lot you maybe hit them at an eye level
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'cause we could go down a rabbit hole here,
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but if you just wanna talk briefly about those levers.
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- Yeah, and I'm sure the fall fight team
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and Shelley, if you have any follow up questions,
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we can dig into this a little bit deeper.
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And first I'm gonna start with how we're defining brand.
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I know Glenn spoke to it a bit as being out of market,
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but I just want to make sure that everybody here listening
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knows that we're not speaking about the dirty word brand,
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which a lot of B2B marketers hear the word brand,
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a lot of C-suites and they're like,
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"Oh my gosh, waste of money."
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Like they think of TV, radio, billboards,
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all this money that is spent but never tracked,
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and we can drive results to it.
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So, please, please hear us when we say that,
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when we say brand on the left over here,
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our model is not insinuating that it's brand
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for the sake of impressions eyeballs and coverage,
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but there's still purpose and data-driven strategies
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that go into dedicating and allocating dollars
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to where brand can be most effective and impactful.
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So, just setting that out there.
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And then going top to bottom so that we under
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have an understanding, a shared understanding of what you,
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as a brand marketer, might want to consider
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and incorporate into your day-to-day strategy building.
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We have, we're starting with objectives,
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that seems the most obvious,
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but what are we trying to achieve in all stages of marketing?
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So, from the left-hand side,
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we're trying to build that preference,
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that brand advocacy, that mind share, as you said, Glen,
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on the right-hand side.
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It's very much a, we've identified a hand-raiser,
20:35
we know with some sort of certainty
20:37
that they want to hear from us
20:38
or they're in a buying cycle.
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So, let's market to them more appropriately
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than if they were on the left-hand side of this infinity loop.
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And then moving down, we have audience.
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So, audience might be a little bit more broad
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on the left-hand side.
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We might just be looking at a target accountless
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plus some demographics.
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So, your ideal customer profile on the right-hand side,
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we might be looking at more segmented marketing,
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more one-to-one marketing, more specific outreach
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versus kind of treating everybody as equal.
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Then we look at media.
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So, what does media look like from an activation perspective?
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Well, this is very much dependent on every client, brand,
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region, product, solution, all of those things.
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But in general, I would say that you can expect
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that your channel mix might be the same from left to right
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with a little bit of nuances,
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depending on, again, all of those factors we talked about.
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But, really, where we might see some differentiation here
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is that the media placements on the left
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might have a different purpose,
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which ladders back up to the objective
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and all the way down to measurement.
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So, we can't treat the media and measure the media
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the same on the left as we would on the right.
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So, making sure that you really think through the pervests
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and the why behind your media placements
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is really crucial here.
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Content, of course, I think this one's obvious,
21:59
but of course, on the left-hand side,
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we want to drive more.
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It's more about sharing content.
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It's less about the operations,
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how do we execute a thing, how do we get from point A to point B?
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It might be more trends, it might be more what to expect,
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it might be more competitive analysis in nature,
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but having specific content for brand
22:23
versus your demand is really important,
22:25
and you can work with your internal teams or agencies
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if you have that type of relationship.
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But, either way, not having the same content
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that can be spread across all stages of that
22:34
non-existent funnel is really crucial.
22:38
So, the data, then until, again,
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going back up to that audience level,
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we might be booking things from a segment level
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or more one big chunk of audiences,
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but then on the right-hand side,
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we might be looking at really specific buyer groups,
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maybe even individuals,
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if your organization is mature enough
22:56
to be able to market at that one-to-one ABM level,
22:58
if not, we'll look at maybe a little bit broader segments
23:01
and finally measurement.
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We spoke about this in the five rules
23:05
we talked about, but not everything can be measured
23:07
or created equal, so making sure that your KPIs,
23:12
your benchmarks are really specific to the objective
23:15
and that buyer mindset,
23:18
because if somebody is just really looking for information,
23:21
let's not measure that buying committee
23:23
or that account on an efficient CPL, for example, right?
23:27
We want to measure them in different ways.
23:28
So, there's a lot of working pieces here,
23:30
and this model seems simplistic in nature.
23:32
Of course, if you start to kill the with the layers,
23:34
it gets really complicated,
23:36
but I'm sure you have a team or an agency
23:38
to lean on to help you navigate that journey,
23:41
but ultimately making sure that you don't miss any of these
23:43
steps and you make sure to address all of them
23:45
and ensure that anybody who's involved
23:48
is aware of where these fit in your go-to market
23:51
is really important to making sure that you do drive
23:54
brand efficacy and awareness at that brand stage
23:57
that you can recognize when somebody's ready to raise their hand,
24:01
and we'll talk about that in a second,
24:02
and that you have a plan of actually for what to do
24:04
when you do identify an account or a buying group that says,
24:08
"Hey, I'm ready," and then you're like,
24:09
"Okay, we know what to do when they say they're ready.
24:11
Now let's go."
24:12
- Yep.
24:15
- So this is where we start to get into a little bit more
24:20
of the tactical and the promise will wrap it up
24:22
in the next few minutes,
24:23
but crucially, it's not about lead scoring.
24:26
Yes, of course, we're going to measure lead scores.
24:28
I think that that is something that's not going to go away
24:31
anytime soon, the same with MQLs.
24:33
It's not like all of a sudden they're going to disappear
24:35
and we have an entirely new measurement model,
24:37
but we are in the spirit of B2B that's not so B2B,
24:41
really, really thinking about what the purpose is
24:46
of everything that we score,
24:47
what the purpose is of everything that we do,
24:49
and how we can more appropriately measure activity
24:53
and signals and engagement.
24:54
So as part of MLI's new B2B model,
24:58
we say it's not about lead scoring,
24:59
but it's about readiness scoring.
25:00
So what does that mean? We'll dive right into that.
25:03
When we talk about readiness scoring,
25:04
and I think we could probably progress
25:06
and hop into the next slide,
25:08
we're talking about the different types of signals
25:12
and what they can inform about the accounts.
25:17
So it's not just about having first-party data.
25:21
Is that important? Absolutely.
25:23
But it's not the only thing that you should keep an eye on.
25:25
Also, it's not crucial that every company
25:28
have their own dedicated first-party data.
25:30
You can rely on second-party intent data,
25:33
even of partners that you work with to do this.
25:35
You can kind of buy this data.
25:37
You can find a way to work with data that you have,
25:39
or you can work with third-party partners.
25:41
So this is something we hear all the time is,
25:43
what do we do if we don't want first-party data?
25:45
How we failed already?
25:46
No, that's not true.
25:47
We'll work with the data.
25:48
Usually, as an agency, we will do a discovery
25:51
and audit of all of the different data points,
25:54
the signals in whatever capacity that is,
25:58
and determine what can we do
26:00
based on what we have access to today,
26:02
and then what is our Christmas wish list of the things
26:06
that we don't have, we wish that we had,
26:07
and then we'll figure out how to incorporate those
26:09
in the long-term based on resources,
26:11
time, experience, money, all of those things.
26:14
So we won't go through all of these.
26:15
We'll hand this off as a deck afterwards
26:17
so you can dig into it.
26:19
But the purpose here is to understand
26:20
that when you are measuring readiness,
26:24
you're very aware of the types of data that you have,
26:27
whether that's first, second, and third.
26:30
How those are defined, how often they're cleansed,
26:33
how often they're refreshed,
26:34
and of course, making sure that all the data
26:36
that you have regardless of where it comes from
26:38
is all of the GDPR, CCPA,
26:40
all of the security and PII compliance,
26:44
like it's really, really crucial, right?
26:45
And understanding the benefits of one
26:47
versus the benefits of another,
26:50
and when you should use and leverage one thing
26:53
versus when it might be more appropriate
26:55
to use another thing.
26:57
And then similarly, when it's appropriate to blend all three
26:59
and see what type of data you get out of that.
27:02
The most difficult thing that we've experienced here
27:05
is that companies will have access to all these things,
27:08
but they simply don't know what to do with it.
27:10
So I think that as important as having the data
27:13
is knowing what to do with it
27:15
and having the right resources and tools
27:17
to action upon that data.
27:19
So we can progress,
27:20
unless you have anything else to add, Glenn, to that.
27:22
- You don't want to think that's grabbing it.
27:24
What we were just talking about is illustrated on this page.
27:28
- Yeah, exactly.
27:29
So we have a quadrant,
27:31
'cause we're marketing,
27:32
so why not have a quadrant for something?
27:35
But we've kind of bucketed all of the types of intense signals
27:38
into four squares, as you can see here,
27:42
based on how good or bad they are for branding,
27:47
for allowing, for buying signals,
27:49
or knowing that something is unbranded,
27:52
but still topically relevant.
27:53
And then of course knowing if somebody is like,
27:55
where they are not buying stage early or late, right?
27:57
So you can see that we plopped examples of, for example,
28:01
you can see in that top right quadrant product,
28:03
so branded and buying signals,
28:05
you might want to focus more so on your first party intent,
28:08
and then possibly even your second party.
28:11
Glenn's done a fantastic job of filling the saddle
28:13
a bit more and giving examples, right?
28:14
Because just saying first and second party can be very broad.
28:17
But to give an example of that quadrant,
28:19
we could look at somebody that visited a peer review site,
28:23
but also somebody that downloaded a product guide.
28:26
And I'd say, "Remember Glenn,
28:27
"if we haven't illustrated here in a further slide
28:30
"or for it's really just BIO,
28:31
"but something that I failed to mention previously
28:34
"is that when we look at all of these types of intense signals
28:37
"that allow us to understand and pinpoint where somebody
28:42
"or a group of people buying committees are."
28:45
It's not just about the action.
28:46
So we like to say it's kind of a three part thing.
28:49
It's frequency, recency, and category, right?
28:52
So how frequently did somebody or a company do a thing?
28:56
So how frequently did they do it?
28:58
How recently did they do it?
29:00
And then what type of action, right?
29:01
So it's, again, it's, oh yeah,
29:03
I knew we had it here somewhere, right?
29:05
So it's not just about somebody visiting the website, right?
29:07
If somebody visits a website,
29:08
you don't automatically say they're right,
29:09
you go to sales.
29:10
It's like, okay, they've visited the website,
29:12
but how many people in the buying committee
29:15
did the same thing, how recently have they done the same thing,
29:18
and what types of content did they consume?
29:20
And all of those three things together
29:22
should help you build a score.
29:24
Again, it's not a lead score.
29:26
It's really, it's that weighted engagement score
29:30
that tells us, or at least more appropriately,
29:33
allows us to score a buying committee
29:35
and help move our sales teams
29:39
and prioritize their time a little bit more efficiently.
29:43
- Oh.
29:44
- Yeah, perfect.
29:46
Don't let me wait me, my light went off,
29:47
so I had to turn it back.
29:48
And we kind of round this out with this visual,
29:55
which basically demonstrates what's going on in an account
30:00
as your readiness score is driven up.
30:05
So from that moment, you know,
30:10
when a hand raise initially happens
30:12
and maybe one or two people within a company
30:16
start checking out your website
30:18
for the thing that you sell,
30:19
start talking to their colleagues and their peers about it,
30:22
that interest surges within an account.
30:25
And that's why you have products
30:27
like Bumbora Surge on the market now,
30:29
where you're specifically looking for those moments
30:34
where that happens.
30:35
That way you can turn your advertising on
30:37
and turn your retargeting on.
30:39
And so what we wanna do is look out for that.
30:41
We wanna be really aware of when a surge happens.
30:45
We will expect that that surge will taper off
30:47
as, you know, attention begins to fragment again,
30:51
but then it will, you know, as you start to approach
30:54
a buying decision that it starts to pick up again.
30:59
And so this is basically what the classic hype cycle looks like.
31:04
We're using that as a bit of a template
31:08
to think about what's actually going on within an account
31:12
when your technology or service is starting to get traction
31:16
and is being talked about
31:17
and is potentially under consideration.
31:19
So we think our hypothesis is that it follows a model
31:22
similar to what, you know, typically happens with,
31:25
you know, with hype or new tech
31:29
that just takes off in popularity.
31:33
So yeah, this is helpful for us.
31:34
And you can again, you can see that different forms
31:36
of intent play an outsized role in different stages.
31:39
So again, all intents important,
31:42
but they each play a different role
31:44
in different parts of that journey
31:46
as indicated on the bottom of this chart.
31:48
Yeah, and then to wrap it up,
31:53
we just have some suggested measures of success
31:58
across not just, you know, like short term,
32:05
like how are we doing right now?
32:07
But what we are also calling mid-term
32:09
and long-term indicators.
32:10
So of course we have, you know, revenues important.
32:13
We've also added in brand, brand health.
32:16
Those are gonna be your long-term indicators.
32:18
It takes a while to start impacting those things.
32:21
But then there's also the things
32:22
that we can do more in the mid-term as well as the short-term.
32:25
I'm not gonna read through everything here,
32:26
but I think the point is,
32:29
is that we wanna have representation
32:31
across each of these categories.
32:32
So we know, you know, something,
32:35
diagnostically we have something to tell us
32:37
that the thing we're doing right now is working.
32:39
That might be that this channel is performing right now.
32:41
We also want those mid- and long-term indicators
32:44
to show that, you know, six months in, 12 months in,
32:47
we have the actual tangible results to substantiate,
32:51
you know, the approach.
32:55
And then last but not least, you know,
32:57
we summarize that measurement approach
32:59
with this pyramid, which is our three V's,
33:04
vanity, velocity and value.
33:08
And, you know, we've mapped the short-mid and long-term
33:12
indicators to these three things.
33:13
And we understand that vanity metrics
33:16
are not gonna go entirely.
33:18
We just want everybody to be aware of the limitations there,
33:22
'cause they don't tell a full story.
33:24
But maybe it's what your organization is talking about
33:27
internally right now, or what you need
33:29
to have within an executive dashboard, and that's fine.
33:32
But just know that there are other measures,
33:34
like velocity and value that are really important feedback
33:39
that we wanna make sure are incorporated and not overlooked.
33:43
Yeah, and so that's really our approach.
33:48
You know, the last thing we'll say is that
33:50
there's a lot of change happening
33:51
in the marketing industry right now,
33:53
whether it's GDPR and privacy,
33:56
whether it's, you know, marketing budgets
33:58
are shrinking in clients or asking to do more with less,
34:01
or buyer cycles are getting really long and complicated
34:06
and they're becoming a will-de-in,
34:08
and nobody knows how to manage them anymore,
34:10
or cookies are going away, cookie deprecation.
34:13
How do we navigate that?
34:15
So these are just some of the macro trends
34:17
affecting the marketing industry right now.
34:19
And we believe that employing a model,
34:22
such as the one that we've proposed here,
34:24
which again, calling the not-so-beat-to-beat growth engine,
34:27
helps to get ahead of some of these concerns,
34:31
or future proofs against some of these inevitables here.
34:36
And so we would encourage you guys, you know,
34:38
if not adopting our model to at least start thinking
34:41
about what model is right for your organization,
34:44
so that the things here on this slide
34:46
don't catch you by surprise,
34:47
and that you're in a position of strengths
34:49
when, you know, when you're talking to the board
34:53
and, you know, having your readouts.
34:55
So, yeah, hopefully that was a helpful introduction
34:59
to our new thinking that we've developed here at MOI.
35:04
And yeah, we really appreciate the opportunity
35:08
to share with you guys here in this video,
35:10
and would love to, you know,
35:12
if there's any interest or questions following it,
35:14
please be in touch with Liz or myself,
35:17
and we'd be happy to chat more with you.
35:19
- Absolutely.
35:20
- Thank you guys so much,
35:22
and hopefully we'll see you soon.
35:23
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35:26
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