Liz Wood & Glenn Landauer 35 min

The Not-so-B2B Growth Engine


Join marketing leaders Liz Wood and Glenn Landauer from MOI Global as they take you through a new framework for your growth marketing strategies.



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[MUSIC PLAYING]

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Well, hi, everybody.

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Thanks so much for tuning in today

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and checking out the not-so-be-to-be growth engine

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from MOI Global.

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So first and foremost, we want to thank Shelly and the team

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over qualified for the opportunity

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to share our re-envision growth engine over at MOI

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during the Pipeline Summit Summer Camp series.

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So I'm Liz Wood.

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I am at Global VP of Demand at MOI Global, full service,

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marketing, shop, and B2D at agency.

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And I oversee everything in media, demand, generation,

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and account-based marketing.

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So I'll hand it over to you, Glenn,

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to introduce yourself and then we can dive right in.

0:41

Yeah, thanks.

0:42

Hi, everybody.

0:43

My name is Glenn Landauer.

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I'm VP of Growth here at MOI.

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So I lead Business Development.

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I'm also a strategist.

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And I'm really happy to be here with Liz

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to talk about some of the thinking we've been doing

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around our version here at MOI of a growth engine.

1:00

Often in B2B, we see companies that fall back

1:03

on familiar and safe strategies that are supposed

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to move the business forward.

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But they end up creating friction with potential customers

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and oftentimes, wastefulness with what's

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a very limited marketing investment.

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And that got us asking at MOI, you know,

1:22

why do marketers do the things they do?

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And what's preventing them from doing things differently?

1:28

And this really was the genesis for our thinking

1:32

around the not-so B2B growth engine.

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And, you know, for us, this was sort of an opportunity

1:40

to put a stake in the ground and say,

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there must be a better way that we can think about modern B2B

1:47

marketing.

1:48

And so our goal here is to maybe put a bit of a pause

1:53

to a lot of the rinse-er-v tech that we believe

1:56

aren't working as well as they used to.

1:58

And maybe explore some ways that could help our clients

2:03

deliver more with less, right?

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And we know in this post-pandemic world where

2:08

all of the briefs that are arriving on our desk

2:10

are asking for that, how do we do more with less?

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Well, we think that that requires a fresh perspective,

2:16

a fresh approach.

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You know, Einstein is famous for saying,

2:20

and sanity is doing the same thing over and over again

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and expecting different results.

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And so in the spirit of Einstein,

2:28

we're trying to try to run away for it.

2:32

And we're going to do that with what we're calling

2:33

the not-so B2B growth engine.

2:36

So let's say, click forward here.

2:40

Our starting point as an agency is our belief

2:43

that it's time for B2B to feel a little less B2B.

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And instead of just trying to update the B2B playbook,

2:51

we want to do something that's radically different.

2:53

And that means acting a little less B2B.

2:57

So we've taken this philosophy and we've

3:00

infused it across everything that we do as a company,

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all of our service lines and practice areas.

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But there's two main areas where we think we need to be

3:07

acting a little less B2B.

3:09

One is on the creative marketing front

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and the other is on the performance marketing front.

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So with creativity, we really want to challenge brands

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to find their creative expression

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and to use that as a way to differentiate

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and to use that as a source of growth.

3:29

The power of brand is truly underestimated.

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And we think that no matter what you sell,

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no matter what kind of technology product you are,

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the power of your brand to drive future growth is there.

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And it just needs to be tapped into.

3:44

And on the other side is performance marketing, right?

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There's been a lot of, let me call it,

3:50

formulaization of performance tactics

3:55

and lead generation in our industry.

3:57

And so we think that there needs to be

3:58

a bit of recalibration here about what it actually means

4:02

to create and capture demand.

4:04

So when we say it's time for B2B to feel less B2B,

4:07

those are two of the main areas that we're talking about.

4:11

The creative front and also the performance marketing front.

4:15

And if we get it right, what it means

4:17

is that we will be successfully selling to customers

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the way that they want to buy as opposed to the way

4:24

we want to sell.

4:25

And that has really important implications

4:28

because instead of just measuring success by the channels

4:32

and by the tactics, we'll be measuring success

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around our customers, right?

4:36

We might have customer objectives and customer metrics.

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And so this is really our end state.

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It's a different way of saying that we want

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to be customer centric, but it's selling the way

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that customers want to buy is our mission here.

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Now, to take a quick step back, why are we doing this now?

4:59

And so what's on the slide in front of you

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are some statistics that you may or may not have seen before.

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But there's an abundance of evidence

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that we need to change course.

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Some of the more familiar ones might be like the statistic

5:15

from LinkedIn, this 95.5 rule, where we know that 95%

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of our audience is actually not in market right now

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for the things that we're selling, which

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means we need to be really focused on the 5% that are.

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That's something that everybody's talking about, right?

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It's all of our LinkedIn feeds.

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Influencers, thought leaders are talking about this.

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But there's a host of other data points

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that actually predate it, that go back a decade in time.

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And it's been basically saying the same thing

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that we need to change the way that we do business.

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Going as far back as Liben A&B and Peter Fields,

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they came up with a 60/40 rule.

5:58

About 60% should be of your budget

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should be supporting marketing and 40% supporting sales

6:05

activation.

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Starting from then on, we started

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to have this spotlight on the importance of building brand

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and using brand as a way to turbocharge demand generation.

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We also saw a very compelling statistic with Forester

6:20

saying that only 1% of your lead gen

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actually results in opportunities,

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which means 99% of what demand marketers are doing

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is not actually generating growth potential.

6:32

Only 1% is.

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So all of this taken together means now is the moment

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we really need to be focused on finding a different way

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to operationalize or go to market.

6:45

Liz, I don't know if you had any reactions

6:47

on some of these data points that are pretty compelling

6:50

in terms of just the need to change.

6:52

Yeah.

6:53

Yeah.

6:54

Well, first and foremost, if I backtrack one slide,

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just to clarify for the audience and the viewers,

6:58

this is not only MOI's point of view

7:00

on how we as an agency want to market ourselves,

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but really we built or reinvigorated our own growth model

7:06

to better reflect the realities of the industry today

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and help our clients rethink their purpose in the ecosystem

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and how they might better address their go to market

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and over our change strategies.

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So when Glenn said less about how you want to sell more

7:23

about how your customers want to buy,

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that's not just MOI selling to our prospects

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and our current clients.

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This is really the heartbeat of our beliefs

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and how we help our clients grow in their own objections.

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And then moving forward on the slide four,

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I think that it's not necessarily alarming,

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at least to us and the folks who have been in this industry

7:45

for quite some time, but I think what is humbling

7:48

is that on that second line, the LinkedIn one,

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I think that this stat has been far too overused

7:53

in our industry where everybody just speaks to the 95.5.

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It's just something that is very commonplace now,

7:59

but it was really, as I mentioned,

8:01

humbling to see that it's not just the LinkedIn study

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that validates this, but in fact,

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there are many different studies and data points

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that point to the integrity and the purpose of a brand.

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And as Glenn mentioned, there's even a more recent

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forester results and findings that came out

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that says that there's just simply

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really, really alarming statistics that we can't ignore.

8:22

So I think as we're going through the rest of these slides

8:25

in the deck in our presentation,

8:27

it might be really important for everyone

8:28

to understand what their takeaways from this should be, right?

8:31

So it's not just a presentation about us as a company,

8:34

it's not just a presentation about brand statistics

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for the versus demand and gross statistics.

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I think our goal is to share our philosophy

8:43

on how you as a brand can work to better

8:47

your own go-to-market strategies,

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your own balance of brand versus demand.

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And hopefully, as we mentioned before,

8:54

rethink the purpose of all of the marketing pieces

8:57

that fit together, that make your overall strategy

9:01

for your company that ultimately the goal here

9:03

is to drive revenue growth.

9:04

- Yeah, yeah.

9:07

So when we talk about making a shift, right,

9:09

and I'm gonna skip forward to your slide,

9:11

that it means we need to move away from one thing

9:13

and start embracing something else.

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And so we tried to encapsulate this here by saying,

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"Bye to some of the things on the left," right?

9:20

So the old way was a lot of focus on,

9:23

and now this is a very classic lead generation mindset,

9:27

but quantity, funnels, leads, vanity metrics, right?

9:31

That's a lot of the ways that demand marketers

9:33

used to talk about success and planning for campaigns.

9:38

And what we wanna move towards is more of a discussion

9:43

around quality customer journeys, buyer groups,

9:47

and value metrics, right?

9:50

These are just better indicators that we're doing

9:53

the right things, that we're placing media

9:55

in the right places, that we're actually influencing people

9:58

to come on the journey with us,

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versus just erase the bottom of the barrel

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to get as many people in,

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because we just know the evidence

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as we saw on the other slide,

10:09

it just says that it doesn't work.

10:12

It's a lot of expenditure,

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it's a lot of energy being spent to fill those funnels

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and sort through all those contacts and records

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and pass them over to sales

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when what comes out of it is just not,

10:25

it's nothing to celebrate anymore.

10:27

So this is some of the shifts that we wanna make,

10:30

and if we simplify it even further,

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the two models next to each other look something like this,

10:35

where you have the classic funnel model on the left, right?

10:39

And everybody's familiar with this,

10:41

I mean, when I started my career 20 years ago,

10:43

it was all built around funnel marketing.

10:45

So this is ancient marketing as far as we're concerned.

10:49

But what we wanna do on the right

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is much more context aware, right?

10:54

So it's aware of where your audience sits

10:58

within their buying journey.

11:00

Are they in market or out of market?

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And that's really the first question we can ask

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in terms of having an intelligent campaign,

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knowing whether they're in the 95% for 5%

11:12

in the terminology of LinkedIn,

11:15

that is the baseline piece of intelligence

11:18

that tells us what message to deliver to them

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and whether we should be going after a demand,

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whether we should be kind of fostering short-term demands

11:27

to try to get them towards that purchase

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or potentially a longer brand building motion

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to prime them as a potential future customer.

11:36

So this is just a simple way to visualize

11:42

the important shift in the way we model it out.

11:45

And we've supplemented it with some new rules of engagement

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and I'll hit them really briefly,

11:54

but rule one, not everybody needs

11:57

the thing that you're selling, right?

11:58

That's pretty obvious.

11:59

Or they might not need it today

12:00

if they're out of their buying cycle.

12:02

So that means we need to be really aware

12:04

of where audiences and where they sit in their journey,

12:06

as I mentioned.

12:08

The second rule is that those who need

12:11

the thing we're selling need to be influenced to buy it, right?

12:14

They're not gonna always just buy it on their own.

12:16

We need to be in their head space.

12:20

We just have mind share.

12:21

So value prop and making sure

12:25

that we're actually resolving real pain points

12:27

is important part of doing that influencing.

12:30

The third rule is that influence comes in many forms

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and that's the implication there is that it's not just

12:38

about paid media, paid media is a part of it,

12:40

but it's everything, right?

12:43

It's about an integrated approach to shifting perceptions

12:47

and ultimately getting into the consideration set.

12:49

Paid, of course, is super critical,

12:52

but it's not the only channel that matters.

12:55

The fourth thing is that influence takes time.

12:57

We know that these buyer journeys

12:59

are happening over an extended period of time.

13:01

So we need to influence that entire journey

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and even before that journey has begun.

13:09

And the fifth rule that we have here

13:10

is that not all influence can be measured

13:12

and this taps into the notion of the dark funnel

13:16

or dark social, things like that,

13:19

where not all influence actually can be easily tracked,

13:23

measured, attributed, it doesn't neatly ladder up

13:27

into a reporting dashboard, but that doesn't mean

13:29

it's not proof that we shouldn't be doing these things

13:31

'cause anecdotally, we know that they're effective.

13:35

We hear from people that have run these,

13:38

these strategies from feedback forums, from customers.

13:42

We know that these things work.

13:44

So just because we can't quantitatively measure it

13:47

and alike for like ways, we can with say, display campaign,

13:51

it shouldn't discourage us from continuing to invest

13:55

in those areas because they're important.

13:59

Whether that's community content, social media,

14:02

reviews and ratings, that's the sort of thing.

14:05

Or even on this last piece to add on to what Glenn said,

14:10

it's not just about what Canon cannot be measured,

14:15

but it's how you measure a thing, right?

14:17

So we find that a lot of frustrations

14:21

with a lot of really big brands that you wouldn't expect

14:23

have these frustrations is having a poorly configured

14:28

attribution model, so first touch, last touch,

14:30

multi-touch, and I was in majority of the time,

14:35

we are handcuffed, and so are they,

14:37

to like an immediate satisfaction model, right?

14:39

So the things that you can drive and measure

14:42

as a direct click result, for example,

14:44

are the things that get the most love and budget, right?

14:47

So paid search, for example, or paid social,

14:49

driving that last touch lead.

14:50

Well, leads are something that,

14:52

from a volume perspective, we're suggesting

14:54

maybe shift away from a little bit more than we is to,

14:57

and also don't just allocate your budget

14:59

towards the things that drive that last click

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because, glint your point anecdotally,

15:03

we know that many different forms

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of advertising, many different forms of marketing

15:09

have influence, even if it's not that direct.

15:12

I see it, I click it, I do the thing,

15:15

I drive the conversion, so.

15:17

But the hardest part about all of this,

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all of these rules here is getting buy-in,

15:20

and a lot of times, I think we've all experienced it,

15:23

that in order to achieve all of these things

15:26

and start pushing forward on all of these rules,

15:28

you're going to have to experience a lot of discomfort.

15:32

Likely a lot of change management,

15:34

and pretty significant buy-in from a number of stakeholders

15:38

that are both within and outside

15:39

of your functional area and team.

15:42

So, that's really the hardest part.

15:44

Once you get going, it seems to be definitely easier

15:47

and more widely accepted, but getting buy-in,

15:49

moving from left to right,

15:50

is what we have seen and experienced

15:52

be the biggest challenge.

15:54

- Yeah, that's great point.

15:56

So, we've taken all of what we've just spoken about,

16:00

all of this context and considerations,

16:03

and we've used that to visualize our growth model,

16:06

'cause we've done a lot of talking about

16:08

we actually haven't shown you the growth model yet.

16:09

So, this is it, and again, there's no right

16:14

or wrong way to present a growth model,

16:16

but this was the one that felt right for us at MOI,

16:20

because it allowed us to speak to the customer journey,

16:24

and also represent what we do as a company,

16:26

which is we have three centers of excellence,

16:29

where we help brands, we build brands,

16:33

we help brands generate revenue,

16:36

and we help to build exceptional customer experiences.

16:41

And therefore, this infinity loop felt like

16:43

the most organic way for us to represent those

16:46

core capabilities, while also staying true

16:48

to what we believe is a formula for growth.

16:52

So, what we have here is a process

16:56

that involves brand building on the left

17:00

and demand generation on the right,

17:03

and if you think, if you go back to that LinkedIn statistic

17:06

of 95% at any time or out of market,

17:09

and only 5% are in market,

17:11

you start to see where you can play within this model,

17:15

so that 5% that's in market,

17:17

that has thrown their hand up, right?

17:19

So, you see those hands raised in the middle of the loop.

17:24

That intersection point is where a need emerges,

17:27

or at least a need can be detected.

17:29

And so, when we have the right tools

17:33

to discern those buying signals,

17:37

we wanna take that 5% and immediately

17:41

start engaging them with a demand campaign,

17:45

because we know that the need is there,

17:47

so it's a swift procession

17:52

into demand generation content

17:54

and pre-sales content and sales enablement content.

17:59

Whereas everything that sits to the left

18:01

before a buyer need emerges, right?

18:04

Maybe they haven't started their research yet,

18:06

maybe they're not in a year,

18:08

maybe their renewal cycle is not for another two years.

18:11

That entire runway sits within this brand building timeframe,

18:16

and so that doesn't mean we shouldn't be doing anything,

18:18

but it means we should be setting the foundation,

18:21

building familiarity with the brand,

18:23

maybe even affinity,

18:25

so that when a need does emerge,

18:27

your already on what we call that day one list,

18:30

or your already in the consideration set,

18:33

the top three or the top five vendors that come to mind

18:38

when they're about to start doing their research.

18:39

So, the infinity loop is our model,

18:42

it's our way to re-articulate the secular nature

18:47

of technology buying, the habitual technology buying

18:51

and upgrading and re-upping that happens

18:54

within enterprise tech,

18:55

and then underneath it, we have our various levers

18:58

where we get into the tactical

19:00

and executional strategic considerations.

19:03

There's a lot you maybe hit them at an eye level

19:07

'cause we could go down a rabbit hole here,

19:08

but if you just wanna talk briefly about those levers.

19:11

- Yeah, and I'm sure the fall fight team

19:13

and Shelley, if you have any follow up questions,

19:15

we can dig into this a little bit deeper.

19:16

And first I'm gonna start with how we're defining brand.

19:20

I know Glenn spoke to it a bit as being out of market,

19:22

but I just want to make sure that everybody here listening

19:25

knows that we're not speaking about the dirty word brand,

19:29

which a lot of B2B marketers hear the word brand,

19:32

a lot of C-suites and they're like,

19:33

"Oh my gosh, waste of money."

19:35

Like they think of TV, radio, billboards,

19:37

all this money that is spent but never tracked,

19:40

and we can drive results to it.

19:41

So, please, please hear us when we say that,

19:43

when we say brand on the left over here,

19:46

our model is not insinuating that it's brand

19:48

for the sake of impressions eyeballs and coverage,

19:51

but there's still purpose and data-driven strategies

19:54

that go into dedicating and allocating dollars

19:59

to where brand can be most effective and impactful.

20:02

So, just setting that out there.

20:05

And then going top to bottom so that we under

20:07

have an understanding, a shared understanding of what you,

20:11

as a brand marketer, might want to consider

20:13

and incorporate into your day-to-day strategy building.

20:16

We have, we're starting with objectives,

20:17

that seems the most obvious,

20:19

but what are we trying to achieve in all stages of marketing?

20:23

So, from the left-hand side,

20:25

we're trying to build that preference,

20:26

that brand advocacy, that mind share, as you said, Glen,

20:30

on the right-hand side.

20:31

It's very much a, we've identified a hand-raiser,

20:35

we know with some sort of certainty

20:37

that they want to hear from us

20:38

or they're in a buying cycle.

20:40

So, let's market to them more appropriately

20:44

than if they were on the left-hand side of this infinity loop.

20:47

And then moving down, we have audience.

20:49

So, audience might be a little bit more broad

20:51

on the left-hand side.

20:52

We might just be looking at a target accountless

20:54

plus some demographics.

20:56

So, your ideal customer profile on the right-hand side,

20:59

we might be looking at more segmented marketing,

21:02

more one-to-one marketing, more specific outreach

21:05

versus kind of treating everybody as equal.

21:07

Then we look at media.

21:09

So, what does media look like from an activation perspective?

21:12

Well, this is very much dependent on every client, brand,

21:16

region, product, solution, all of those things.

21:18

But in general, I would say that you can expect

21:21

that your channel mix might be the same from left to right

21:25

with a little bit of nuances,

21:26

depending on, again, all of those factors we talked about.

21:30

But, really, where we might see some differentiation here

21:35

is that the media placements on the left

21:38

might have a different purpose,

21:42

which ladders back up to the objective

21:44

and all the way down to measurement.

21:45

So, we can't treat the media and measure the media

21:48

the same on the left as we would on the right.

21:51

So, making sure that you really think through the pervests

21:54

and the why behind your media placements

21:56

is really crucial here.

21:58

Content, of course, I think this one's obvious,

21:59

but of course, on the left-hand side,

22:01

we want to drive more.

22:03

It's more about sharing content.

22:06

It's less about the operations,

22:09

how do we execute a thing, how do we get from point A to point B?

22:13

It might be more trends, it might be more what to expect,

22:17

it might be more competitive analysis in nature,

22:19

but having specific content for brand

22:23

versus your demand is really important,

22:25

and you can work with your internal teams or agencies

22:27

if you have that type of relationship.

22:28

But, either way, not having the same content

22:31

that can be spread across all stages of that

22:34

non-existent funnel is really crucial.

22:38

So, the data, then until, again,

22:40

going back up to that audience level,

22:41

we might be booking things from a segment level

22:44

or more one big chunk of audiences,

22:48

but then on the right-hand side,

22:49

we might be looking at really specific buyer groups,

22:52

maybe even individuals,

22:53

if your organization is mature enough

22:56

to be able to market at that one-to-one ABM level,

22:58

if not, we'll look at maybe a little bit broader segments

23:01

and finally measurement.

23:02

We spoke about this in the five rules

23:05

we talked about, but not everything can be measured

23:07

or created equal, so making sure that your KPIs,

23:12

your benchmarks are really specific to the objective

23:15

and that buyer mindset,

23:18

because if somebody is just really looking for information,

23:21

let's not measure that buying committee

23:23

or that account on an efficient CPL, for example, right?

23:27

We want to measure them in different ways.

23:28

So, there's a lot of working pieces here,

23:30

and this model seems simplistic in nature.

23:32

Of course, if you start to kill the with the layers,

23:34

it gets really complicated,

23:36

but I'm sure you have a team or an agency

23:38

to lean on to help you navigate that journey,

23:41

but ultimately making sure that you don't miss any of these

23:43

steps and you make sure to address all of them

23:45

and ensure that anybody who's involved

23:48

is aware of where these fit in your go-to market

23:51

is really important to making sure that you do drive

23:54

brand efficacy and awareness at that brand stage

23:57

that you can recognize when somebody's ready to raise their hand,

24:01

and we'll talk about that in a second,

24:02

and that you have a plan of actually for what to do

24:04

when you do identify an account or a buying group that says,

24:08

"Hey, I'm ready," and then you're like,

24:09

"Okay, we know what to do when they say they're ready.

24:11

Now let's go."

24:12

- Yep.

24:15

- So this is where we start to get into a little bit more

24:20

of the tactical and the promise will wrap it up

24:22

in the next few minutes,

24:23

but crucially, it's not about lead scoring.

24:26

Yes, of course, we're going to measure lead scores.

24:28

I think that that is something that's not going to go away

24:31

anytime soon, the same with MQLs.

24:33

It's not like all of a sudden they're going to disappear

24:35

and we have an entirely new measurement model,

24:37

but we are in the spirit of B2B that's not so B2B,

24:41

really, really thinking about what the purpose is

24:46

of everything that we score,

24:47

what the purpose is of everything that we do,

24:49

and how we can more appropriately measure activity

24:53

and signals and engagement.

24:54

So as part of MLI's new B2B model,

24:58

we say it's not about lead scoring,

24:59

but it's about readiness scoring.

25:00

So what does that mean? We'll dive right into that.

25:03

When we talk about readiness scoring,

25:04

and I think we could probably progress

25:06

and hop into the next slide,

25:08

we're talking about the different types of signals

25:12

and what they can inform about the accounts.

25:17

So it's not just about having first-party data.

25:21

Is that important? Absolutely.

25:23

But it's not the only thing that you should keep an eye on.

25:25

Also, it's not crucial that every company

25:28

have their own dedicated first-party data.

25:30

You can rely on second-party intent data,

25:33

even of partners that you work with to do this.

25:35

You can kind of buy this data.

25:37

You can find a way to work with data that you have,

25:39

or you can work with third-party partners.

25:41

So this is something we hear all the time is,

25:43

what do we do if we don't want first-party data?

25:45

How we failed already?

25:46

No, that's not true.

25:47

We'll work with the data.

25:48

Usually, as an agency, we will do a discovery

25:51

and audit of all of the different data points,

25:54

the signals in whatever capacity that is,

25:58

and determine what can we do

26:00

based on what we have access to today,

26:02

and then what is our Christmas wish list of the things

26:06

that we don't have, we wish that we had,

26:07

and then we'll figure out how to incorporate those

26:09

in the long-term based on resources,

26:11

time, experience, money, all of those things.

26:14

So we won't go through all of these.

26:15

We'll hand this off as a deck afterwards

26:17

so you can dig into it.

26:19

But the purpose here is to understand

26:20

that when you are measuring readiness,

26:24

you're very aware of the types of data that you have,

26:27

whether that's first, second, and third.

26:30

How those are defined, how often they're cleansed,

26:33

how often they're refreshed,

26:34

and of course, making sure that all the data

26:36

that you have regardless of where it comes from

26:38

is all of the GDPR, CCPA,

26:40

all of the security and PII compliance,

26:44

like it's really, really crucial, right?

26:45

And understanding the benefits of one

26:47

versus the benefits of another,

26:50

and when you should use and leverage one thing

26:53

versus when it might be more appropriate

26:55

to use another thing.

26:57

And then similarly, when it's appropriate to blend all three

26:59

and see what type of data you get out of that.

27:02

The most difficult thing that we've experienced here

27:05

is that companies will have access to all these things,

27:08

but they simply don't know what to do with it.

27:10

So I think that as important as having the data

27:13

is knowing what to do with it

27:15

and having the right resources and tools

27:17

to action upon that data.

27:19

So we can progress,

27:20

unless you have anything else to add, Glenn, to that.

27:22

- You don't want to think that's grabbing it.

27:24

What we were just talking about is illustrated on this page.

27:28

- Yeah, exactly.

27:29

So we have a quadrant,

27:31

'cause we're marketing,

27:32

so why not have a quadrant for something?

27:35

But we've kind of bucketed all of the types of intense signals

27:38

into four squares, as you can see here,

27:42

based on how good or bad they are for branding,

27:47

for allowing, for buying signals,

27:49

or knowing that something is unbranded,

27:52

but still topically relevant.

27:53

And then of course knowing if somebody is like,

27:55

where they are not buying stage early or late, right?

27:57

So you can see that we plopped examples of, for example,

28:01

you can see in that top right quadrant product,

28:03

so branded and buying signals,

28:05

you might want to focus more so on your first party intent,

28:08

and then possibly even your second party.

28:11

Glenn's done a fantastic job of filling the saddle

28:13

a bit more and giving examples, right?

28:14

Because just saying first and second party can be very broad.

28:17

But to give an example of that quadrant,

28:19

we could look at somebody that visited a peer review site,

28:23

but also somebody that downloaded a product guide.

28:26

And I'd say, "Remember Glenn,

28:27

"if we haven't illustrated here in a further slide

28:30

"or for it's really just BIO,

28:31

"but something that I failed to mention previously

28:34

"is that when we look at all of these types of intense signals

28:37

"that allow us to understand and pinpoint where somebody

28:42

"or a group of people buying committees are."

28:45

It's not just about the action.

28:46

So we like to say it's kind of a three part thing.

28:49

It's frequency, recency, and category, right?

28:52

So how frequently did somebody or a company do a thing?

28:56

So how frequently did they do it?

28:58

How recently did they do it?

29:00

And then what type of action, right?

29:01

So it's, again, it's, oh yeah,

29:03

I knew we had it here somewhere, right?

29:05

So it's not just about somebody visiting the website, right?

29:07

If somebody visits a website,

29:08

you don't automatically say they're right,

29:09

you go to sales.

29:10

It's like, okay, they've visited the website,

29:12

but how many people in the buying committee

29:15

did the same thing, how recently have they done the same thing,

29:18

and what types of content did they consume?

29:20

And all of those three things together

29:22

should help you build a score.

29:24

Again, it's not a lead score.

29:26

It's really, it's that weighted engagement score

29:30

that tells us, or at least more appropriately,

29:33

allows us to score a buying committee

29:35

and help move our sales teams

29:39

and prioritize their time a little bit more efficiently.

29:43

- Oh.

29:44

- Yeah, perfect.

29:46

Don't let me wait me, my light went off,

29:47

so I had to turn it back.

29:48

And we kind of round this out with this visual,

29:55

which basically demonstrates what's going on in an account

30:00

as your readiness score is driven up.

30:05

So from that moment, you know,

30:10

when a hand raise initially happens

30:12

and maybe one or two people within a company

30:16

start checking out your website

30:18

for the thing that you sell,

30:19

start talking to their colleagues and their peers about it,

30:22

that interest surges within an account.

30:25

And that's why you have products

30:27

like Bumbora Surge on the market now,

30:29

where you're specifically looking for those moments

30:34

where that happens.

30:35

That way you can turn your advertising on

30:37

and turn your retargeting on.

30:39

And so what we wanna do is look out for that.

30:41

We wanna be really aware of when a surge happens.

30:45

We will expect that that surge will taper off

30:47

as, you know, attention begins to fragment again,

30:51

but then it will, you know, as you start to approach

30:54

a buying decision that it starts to pick up again.

30:59

And so this is basically what the classic hype cycle looks like.

31:04

We're using that as a bit of a template

31:08

to think about what's actually going on within an account

31:12

when your technology or service is starting to get traction

31:16

and is being talked about

31:17

and is potentially under consideration.

31:19

So we think our hypothesis is that it follows a model

31:22

similar to what, you know, typically happens with,

31:25

you know, with hype or new tech

31:29

that just takes off in popularity.

31:33

So yeah, this is helpful for us.

31:34

And you can again, you can see that different forms

31:36

of intent play an outsized role in different stages.

31:39

So again, all intents important,

31:42

but they each play a different role

31:44

in different parts of that journey

31:46

as indicated on the bottom of this chart.

31:48

Yeah, and then to wrap it up,

31:53

we just have some suggested measures of success

31:58

across not just, you know, like short term,

32:05

like how are we doing right now?

32:07

But what we are also calling mid-term

32:09

and long-term indicators.

32:10

So of course we have, you know, revenues important.

32:13

We've also added in brand, brand health.

32:16

Those are gonna be your long-term indicators.

32:18

It takes a while to start impacting those things.

32:21

But then there's also the things

32:22

that we can do more in the mid-term as well as the short-term.

32:25

I'm not gonna read through everything here,

32:26

but I think the point is,

32:29

is that we wanna have representation

32:31

across each of these categories.

32:32

So we know, you know, something,

32:35

diagnostically we have something to tell us

32:37

that the thing we're doing right now is working.

32:39

That might be that this channel is performing right now.

32:41

We also want those mid- and long-term indicators

32:44

to show that, you know, six months in, 12 months in,

32:47

we have the actual tangible results to substantiate,

32:51

you know, the approach.

32:55

And then last but not least, you know,

32:57

we summarize that measurement approach

32:59

with this pyramid, which is our three V's,

33:04

vanity, velocity and value.

33:08

And, you know, we've mapped the short-mid and long-term

33:12

indicators to these three things.

33:13

And we understand that vanity metrics

33:16

are not gonna go entirely.

33:18

We just want everybody to be aware of the limitations there,

33:22

'cause they don't tell a full story.

33:24

But maybe it's what your organization is talking about

33:27

internally right now, or what you need

33:29

to have within an executive dashboard, and that's fine.

33:32

But just know that there are other measures,

33:34

like velocity and value that are really important feedback

33:39

that we wanna make sure are incorporated and not overlooked.

33:43

Yeah, and so that's really our approach.

33:48

You know, the last thing we'll say is that

33:50

there's a lot of change happening

33:51

in the marketing industry right now,

33:53

whether it's GDPR and privacy,

33:56

whether it's, you know, marketing budgets

33:58

are shrinking in clients or asking to do more with less,

34:01

or buyer cycles are getting really long and complicated

34:06

and they're becoming a will-de-in,

34:08

and nobody knows how to manage them anymore,

34:10

or cookies are going away, cookie deprecation.

34:13

How do we navigate that?

34:15

So these are just some of the macro trends

34:17

affecting the marketing industry right now.

34:19

And we believe that employing a model,

34:22

such as the one that we've proposed here,

34:24

which again, calling the not-so-beat-to-beat growth engine,

34:27

helps to get ahead of some of these concerns,

34:31

or future proofs against some of these inevitables here.

34:36

And so we would encourage you guys, you know,

34:38

if not adopting our model to at least start thinking

34:41

about what model is right for your organization,

34:44

so that the things here on this slide

34:46

don't catch you by surprise,

34:47

and that you're in a position of strengths

34:49

when, you know, when you're talking to the board

34:53

and, you know, having your readouts.

34:55

So, yeah, hopefully that was a helpful introduction

34:59

to our new thinking that we've developed here at MOI.

35:04

And yeah, we really appreciate the opportunity

35:08

to share with you guys here in this video,

35:10

and would love to, you know,

35:12

if there's any interest or questions following it,

35:14

please be in touch with Liz or myself,

35:17

and we'd be happy to chat more with you.

35:19

- Absolutely.

35:20

- Thank you guys so much,

35:22

and hopefully we'll see you soon.

35:23

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35:26

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