Best Practices Masterclass (Full)

Sales Reps

Privacy Sensitivity Training

Intermediate

In this guide, learn how to think about respecting your prospect's privacy while also taking advantage of all those insights that come with using Qualified.

Sales Reps

Qualified For Outbound Masterclass (Full)

Intermediate

For customers with Qualified's buying intent signals, learn all about the data you have accessible and the smartest ways to use it.

Sales Reps

Play: Not the Right Person to Chat? Transfer It Over!

Beginner

In this play, see how transferring a chat to another person could be the right move.

Sales Reps

Play: Face to Face Qualification

Beginner

In this play, learn how effective it is to hop on a video call in order to get all of your prospect's questions answered quickly.

Sales Reps

Play: The Pricing Page Pounce

Beginner

In this play, learn why it's crucial to pounce on visitors on the pricing page.

Sales Reps

1-2 Punch Masterclass Session

Beginner

Check out our 1-2 Punch Masterclass session!

Sales Reps

Play: Continue the Conversation- From the Email to the Pounce

Beginner

In this play, learn how to continue the conversation with a prospect from the email to the pounce seamlessly and without friction.

Sales Reps

Play: To Be Seen or To Not Be Seen

Beginner

In this play, learn how multiple messages when pouncing gets you a better chance at a response.

Sales Reps

Play: ABC- Always Be Confirming (the right) Next Steps

Beginner

In this play, see how you can make sure the next step you take is the right one- all within Qualified's Meeting Booker.

Sales Reps

Play: Just Browsing? No Problem!

Beginner

In this play, learn to meet buyers where they are and see how that gets you further in the long run.

Sales Reps

Play: Give Your Visitors a Meme-orable Laugh

Intermediate

In this play, learn how to capture the attention of your visitor by sending a meme.

Sales Reps

Play: Waking the Dead 🤯

Intermediate

In this play, check out how to capture the attention of previous warm leads that fell out of reach.

Sales Reps

Play: Following the Signals

Beginner

In this play, learn how Qualified Sales Rep Chris followed the signals and booked a meeting.

Sales Reps

Play: Add Multiple People to the Meeting with Qualified

Beginner

In this play, learn how to add multiple people to a meeting right from Qualified using the Qualified Meeting Booker.

Sales Reps

Play: Capture Hearts by Using Location Data

Beginner

In this play, learn how to really grab your website visitor's attention by pouncing and referencing location data.

Sales Reps

An Introduction to Qualified Video

Beginner

In this guide, get a quick introduction to how you can leverage Qualified Video for chatting with visitors live on your website.

Sales Reps

Avoid Wasting Time Sending Emails To People Who Aren't Buying

Beginner

In this guide, learn how to get the most out of Qualified as an Outbound Sales Rep

Sales Reps

Play: Read Minds with Type Ahead and Upgrade to Voice/Video

Beginner

In this play, learn how to strategically read someone's mind to know when it's time to upgrade to voice/video so you can get that next meeting on the books.

Sales Reps

Play: Outbound Strategically

Beginner

In this play, learn how you as a Sales Rep could use Qualified Signals to prioritize your outbound efforts.

Sales Reps

Using Qualified Video Strategically

Beginner

In this guide, learn how to use Qualified Video to your advantage when chatting live with prospects on your website.

Sales Reps

Advanced Conversation Tactics

Advanced

In this guide, check out our advanced conversations tactics to keep prospects engaged while chatting on your website.

Sales Reps

Turning An Anonymous Visitor Into a Best Friend

Intermediate

In this guide, learn how you can turn anonymous buyers into your best friends by delivering a personalized pounce and confirming next steps.

Sales Reps

Play: Enhance Your Cold Call with a Website Tour

Beginner

In this play, learn how to accompany your cold call with a visual- your website!

Sales Reps

Shortcuts from the Experts

Intermediate

In this guide, learn about how to enhance your shortcuts to be more effective in conversations.

Sales Reps

Pounce Like a Pro

Intermediate

In this guide, learn how up level your pounces to be more personalized and engaging.

Sales Reps

Shortcuts to Get You Started

Beginner

In this guide, get some ideas for shortcuts that everyone needs to get started with chatting in Qualified.

Sales Reps

How To Avoid The Face Palm Pounce

Beginner

In this guide, learn how to avoid pouncing without capturing the right information (AKA that dreadful Face Palm Pounce.)

Sales Reps

Importance of Being Available

Beginner

In this guide, learn why it's crucial to set yourself as available when you're able to take a chat and unavailable when you've stepped away.

Sales Reps

Play: The 1-2 Punch Outbound Click Thru

Intermediate

In this play, learn how to greet your target outbound visitors the moment they arrive on the website with the right context.

Sales Reps

Play: Keep Salesforce Accurate without Switching Tabs

Beginner

In this play, learn how to keep your Salesforce records up to date without ever leaving Qualified.

Sales Reps

Play: Up-leveling your Humanness with your job title

Beginner

In this play, learn how to creatively use job title in Qualified to drive visitor engagement.

Sales Reps

Using Qualified As A Sales Rep: Inbound Chat vs Pouncing

Beginner

In this guide, learn about the two actions that sales reps take in Qualified Conversations: Inbound Chat and Pouncing.

Sales Reps

Conversational Writing Best Practices

Intermediate

In this guide, learn five tips to help you be more conversational and initiate productive sales conversations with your buyers.

Sales Reps

Qualified Overview Guide

Beginner

In this guide, learn about Qualified, conversational sales and marketing and about how to prepare for sales training.

Sales Reps

Sales Rep Setup Guide

Beginner

In this guide, learn how sales reps can set up their accounts and get started with Qualified.

Sales Reps

Qualified Voice & Meetings

Intermediate

In this guide, learn how to use Qualified Voice and Meetings to build rapport faster and help you crush your quota.

Sales Reps

Shortcuts and Alerts

Intermediate

In this guide, learn how to use personal and team shortcuts in Qualified as well as in-app, Slack or MS Teams alerts to discover new leads faster.

Sales Reps

Using the Live Stream

Beginner

In this guide, learn how to use the live stream to chat with visitors and find helpful details to better inform your conversations.

Sales Reps

Pouncing Fundamentals

Beginner

In this guide, learn how to "pounce", or outbound chat on VIP visitors arriving on your website.

Sales Reps

Inbound Chat Best Practices

Beginner

In this guide, learn how to tackle inbound chats, transition to a meeting and handle tough conversations.