Introducing Qualified AI Conversations, now with AI Copilot generally available today.

Today, Qualified releases Qualified AI Copilot to General Availability. Used by dozens of companies and hundreds of Sales Development Reps (SDRs), Qualified AI Copilot is a brand new AI feature within the flagship Qualified AI Conversations product. Qualified AI Copilot offers a suite of capabilities that includes AI Pounce, AI Expand, AI Suggest, and AI Tune. Qualified AI Copilot is designed to scale SDR teams and grow pipeline through faster, smarter, more efficient conversations with qualified buyers. 

SAN FRANCISCO, March 20, 2024 — Qualified, the AI pipeline generation platform for B2B companies, today announced the release of Qualified AI Copilot to General Availability. A key feature of Qualified AI Conversations, a sales and marketing live chat solution, Qualified AI Copilot offers a suite of capabilities that proactively engage valuable website visitors in a real-time conversation, improve conversation quality, and grow pipeline without growing SDR headcount.

Now more than ever, revenue teams need solutions that help them scale.‍

When it comes to pipeline generation, the B2B website is the greatest asset available to sales and marketing teams but it must be maximized for conversion. Live chat has emerged as a critical pipeline generation motion, giving sales teams the opportunity to have real-time conversations with buyers on the website when their interest is piqued. But SDRs are often on the frontlines and these teams are shrinking, primarily because of inefficiencies. On average, only 37% of SDR time is spent on revenue-generating activities leaving revenue leaders to evaluate whether this role is worthwhile for the business. With SDR reduction, there are fewer people to engage in conversations, qualify buyers, and convert them into pipeline.

These teams need AI solutions that help them scale so they can increase productivity and convert more website visitors into pipeline. For SDRs having real-time conversations, they need to be certain those conversations are with exactly the right buyers. Moreover, speed is crucial. If response times are slow then buyers are more likely to abandon the conversation. SDRs need to deliver fast, accurate, and meaningful responses to keep valuable buyers engaged. This is the key to capturing more pipeline, more efficiently.

“Pipeline generation continues to be every CMO’s top priority. Now more than ever, marketers must maximize both efficiency and pipeline,” says Kraig Swensrud, Founder and CEO of Qualified. “AI is revolutionizing the way we generate pipeline from the B2B website and we see that with Qualified AI Copilot. This is a remarkable feature that helps SDRs be better, faster, and rise to the top of the leaderboard”

‍Qualified AI Copilot harnesses AI to turbocharge live chat and drive efficiencies for SDR teams.

A key feature of Qualified AI Conversations, Qualified AI Copilot offers a suite of AI live chat capabilities that automatically engage website visitors and help SDRs have better conversations in that pivotal moment when buyers are on the website wanting to learn more. 

Brand new innovations for Qualified AI Copilot include:

• QUALIFIED AI POUNCE: Discern which website visitors are most valuable then proactively initiate a conversation on behalf of SDRs. With AI, greetings are automatically generated using visitor data and browsing activity so they are always personalized and contextually relevant. This frees up time for SDRs to focus on other pipeline generating activities then they can seamlessly join the conversation once the buyer engages.

• QUALIFIED AI SUGGEST: Recommend responses to live chat questions that are quick and accurate. With AI, responses are automatically generated based on context and ingested resources—like product pages, case studies, pricing, or competitive positioning. SDRs can use AI Suggest to prompt a recommended response then edit the output accordingly, which ensures responses are fast, correct, and polished. Moreover, this also offers ongoing education to help SDRs continuously improve.

• QUALIFIED AI EXPAND: Elaborate on shorthand notes, bulleted lists, or keywords to provide a more thorough response, instantly. With AI, responses are automatically generated based on an SDR prompt and ingested resources delivering an output that is thorough, correct, and fast. SDRs don’t need to waste precious time wordsmithing a response that could be riddled with typos or include misinformation. Instead, the response is automatically generated for them.

• QUALIFIED AI TUNE: Ensure responses are consistently polite and friendly, helping SDRs strike just the right tone with valuable website visitors. With AI, responses can be automatically refined helping them to respond quickly while also maintaining a level of professionalism. 

Hundreds of Qualified customers, including Rippling, Magaya, Demostack, Gamma, Alphasense, and Embroker, are actively using Qualified AI Copilot and seeing phenomenal results. On average, customers see 5x more conversations and 2x more meetings booked from the website with 50% less effort from SDRs. Qualified AI Copilot is now available for all Qualified Platform customers at no additional cost. 

“Qualified AI Copilot is key to helping us scale our SDR efforts and pipeline generation results this year. Since going live with Qualified AI Copilot, we’ve increased conversations by 12x while reducing SDR effort by half. This is game-changing AI innovation for SDR teams!" says Nicole Darnall, Global Director, Sales Development at Rippling. 

Qualified AI Copilot converts more pipeline with less people-power.

With Qualified AI Copilot, Qualified AI Conversations continues to evolve into an AI-first live chat solution that’s purpose-built for pipeline generation. These new AI capabilities help shrinking SDR teams be more productive by focusing on qualified buyers who have expressed interest in a conversation and improving conversation quality with AI-generated responses. This frees up their time to concentrate on other pipeline generating activities, like prospecting and personalization. 

About Qualified

Qualified is the AI pipeline generation platform for revenue teams that use Salesforce. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with AI and automation for thousands of customers like Autodesk, Blackbaud, and Epson. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 900+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.