On this episode, Anna shares her insights on activating an emotional connection with your customer, why workflow is important for your business, why it’s important to have empathy for the end-to-end customer experience.
Key Takeaways
- If you’re not emotionally connecting with your prospects and customers in a way that’s meaningful to them, you're not doing anything different than anybody else
- Measuring ROI is something that is absolutely necessary
- We live in a workflow society, there's nothing that doesn't exist without a workflow