Ian Faison & Juliette Kopecky

Creating Content that Meets Your Customers Where They Are


Juliette Kopecky, CMO at LinkSquares, shares how they’re approaching content creation and connecting better with customers.



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[MUSIC]

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>> Welcome to Pipeline Visionaries.

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I'm Ian Fazan, CEO of Caspian Studios.

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And today I am joined by a special guest, Juliette.

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How are you?

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>> I'm great. Thank you so much for having me.

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>> Thanks so much for joining.

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Excited to chat all about your background.

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We're going to chat about link squares,

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marketing to lawyers,

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which is going to be fun and much more.

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What was your first job in marketing?

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>> It's funny. I would say that I found marketing later in life.

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One of the things that I always tell people is,

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I have a very non-traditional marketing background,

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I would say. I actually started out my early career working in finance.

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Did that for a number of years before going back to school,

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I went to business school at MIT and had always been interested,

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in marketing and startups and technology,

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and joined HubSpot after business school.

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I was an early HubSpot employee,

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but actually I started out there working in sales,

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and then I worked in product before joining their marketing team.

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I love that intersection between sales and product and marketing.

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But that was my first marketing role.

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That would have been in probably 2012,

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so fairly late in my actual career.

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I graduated college in 2003,

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so for those doing the math on it.

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But really grew up my marketing career from there,

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and found a love and passion for it.

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>> Flash forward to today,

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what does it mean to be CMO of link squares?

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>> To be CMO at link squares.

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I joined link squares almost four years ago,

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and really built marketing from the ground up when I joined four years ago.

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I was the only marketer,

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and to where we are today.

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Our marketing team is about 32 people.

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To be CMO at link squares,

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what I do is I oversee all of marketing,

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so that includes content, demand,

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gen, or creative team,

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and also our product marketing team.

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Really what it involves,

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I would say my role today is very different than what it was four years ago,

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when it was just like a marketing team of one.

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But it's really setting marketing strategy as a whole,

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and defining how we generate demand and awareness for our product and company.

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>> We're going to get into all that here in a little bit.

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Let's go to our first segment,

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the Trust Tree, place where you go.

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If you're honest and trusted,

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you can share those deepest, darkest, pipeline generation secrets.

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Zoom in out, what do you all do,

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and who are you selling to, what is link squares?

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>> Yeah. Our core product is an AI powered CLM.

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So that's contract lifecycle management.

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We help businesses write better contracts,

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understand what's in their contracts,

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and collaborate on that process across the team.

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We actually just last week announced our latest product,

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which is actually our first product outside of CLM,

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and it's task management for legal teams.

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So helping them manage all of those key projects and things that they do,

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that may be fall outside of contracts as well.

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For us, our key target buyer is in-house legal teams.

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Typically, that is your general counsel,

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your chief legal officer, occasionally it's your head of legal operations,

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and sometimes it's your CFO.

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>> Yeah. So within that buying committee,

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obviously a few different types of personas,

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how do you think about going to market with those different personas?

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>> Yeah. I think for us,

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I have worked at a number of different software companies,

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and before I joined link squares,

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I will say that marketing to legal teams was something that was new to me.

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I had worked at HubSpot before, and we were marketing to marketers.

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I had worked at a backup company before,

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and we were marketing to IT folks.

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So legal was a new audience for me to market to,

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and to really understand,

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and to dig deeper into,

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and really understanding some of their buying habits,

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and what's interesting for legal teams purchasing software.

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A lot of times when they're looking at something like link squares,

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it might be the first time that they are looking at software that is designed

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for legal,

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which I think is very different than like if you asked me and you said,

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"Hey, Juliet, what does your marketing tech stack look like?"

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I would probably name for you 20 to maybe 30 pieces of software that we use on

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the marketing side,

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to do better marketing, and that are very specific to marketing and what we do.

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You ask a typical legal team what pieces of software do they use to do their

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job?

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A lot of times they might mention something like, "We use Excel Spreadsheets.

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We use Microsoft Word to write our contracts,

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and we manage our tasks and our projects,

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or key terms in those contracts and in Excel Spreadsheet,

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and we store everything in a shared network drive."

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I think what's really interesting there in terms of the software purchasing

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process,

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in terms of evaluating technology and taking a look at it,

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legal teams are just earlier on in that process than other groups within an

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organization.

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Yeah, they sure are. It's pretty crazy.

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As a whole new horse of legal teams pretty often when we're doing contracting

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and all that stuff,

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and boy, same thing every time.

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Redline in Google Docs that have turned into Microsoft Docs that have turned

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into

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15 different types of formatting, and it's absolutely maddening.

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Absolutely. I think what really stood out to me about Ling Squares is that,

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even for those of us that don't work in legal,

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all of us have dealt with contracts.

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Exactly what you're outlining in terms of negotiating a contract,

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working with redlines, I think, for most people in their career have gone

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through that process,

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and know some of the pain and frustration of going through it,

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and have wanted that process to be easier and better.

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That's really what we do at Ling Squares,

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and I think across the board, even though our key buyer is a legal team,

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I think everyone has felt that pain of wanting to create a contract faster

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and having that process be easier,

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and then even understanding where I know,

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even as a marketer, where I've had to go back into contracts that we've signed

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last year or the year before,

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to really do a deep dive and understand it, and all of that process is easier

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with Ling Squares.

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What are the types of accounts that you're going after?

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Yeah, we've focused pretty squarely on the mid-market,

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is that what you mean in terms of the area?

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I think that for us as a business, though, we're certainly industry agnostic.

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One of the great things that I think has really led to our growth as a company

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is that,

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all companies use contracts to do business,

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so there isn't one specific protocol or industry that we focus on,

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that we're pretty squarely focused in terms of company size on the mid-market.

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Yeah, what's your marketing strategy?

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I think for us, it is certainly, if I think back to when I started at Ling Squ

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ares four years ago,

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it has certainly evolved over time,

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but really for us, a lot of what we focus on is thinking through what are the

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different channels,

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obviously, that our key buyer uses to make their decision process,

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and then also focusing on knowing that some of these key characteristics about

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them,

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where they're newer to purchasing technology, that they haven't maybe

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implemented a lot of technology

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on their own before in that evaluation process.

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And what we focus on is, one, certainly from an education and thought

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leadership standpoint,

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like, how do we help educate our buyers into different ways that they should

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think about,

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like their contracting process and even their legal function as a whole?

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How do we educate them and help them with that process of understanding

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technology,

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and how to make that purchasing decision?

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And then also showcasing for them the real true value that Ling Squares

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provides them.

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And in terms of different channels that we focus on, probably typical, as you

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see,

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with most marketing teams, I would say one thing that really differentiates

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ourselves when I think

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about marketing as a whole is that we do a ton of events. We do find that legal

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teams use events

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as an opportunity to evaluate new pieces of technology. They go to events to

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learn about,

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new solutions out in market. And that's probably something that's very

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different

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than what I've seen versus other companies that I've worked at in the past in

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terms of

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particular buying habits. Yeah, that is really interesting. I'd imagine,

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especially if there's,

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if this is probably a brand new budget item most of the time, right? If they've

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never

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bought any software for them specifically, I'd imagine that that process is a

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little bit more

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got to wait for the budget to hit, you're not to hit, but to be actually built

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in.

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Well, what I think is very interesting is that I would say, yes, in terms of a

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line item in the

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budget, legal software isn't always something that's a line item that exists.

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But if you think

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about your legal team at an organization, they actually have access to a lot of

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budget, right?

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And actually have a lot of sway in terms of that budget when you think about

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outside council, like outside legal fees that they might use a law firm to

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manage. Like,

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typically that budget is very, very large. And certainly if a company is in a

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high growth phase,

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where they might be fundraising, or maybe they're looking at M&A, or they're

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doing different like

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due diligence projects, or thinking about expanding into new markets, where

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understanding what's in

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their contracts and creating better contracts and managing all the tasks that

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are involved in it,

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that in terms of their access to budget, it's pretty large. And typically your

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legal team,

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like your general counsel, will roll up directly into the CEO of the company.

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So they definitely

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have a direct line of sight into decision making and being able to make that

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case for improving a

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process and driving those decisions and having access to budget. But yes, I

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would agree that they

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don't always have that line item where it's like legal software, X amount of

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dollars. And so a lot

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of times when we talk to legal teams, sometimes it's having them think about

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their budget,

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in different ways in terms of the allocation and showing them a really clear RO

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I with their

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software, in terms of the projects that they're working on and they're looking

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to do.

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Yeah, that's super fascinating. And a much more interesting and dynamic sales

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cycle when

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there is budget available and they just have to carve it out as something else.

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I mean,

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because the legal teams are generally speaking so minute driven, because they

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're like,

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hey, 15 minutes is X amount of dollars. I'd imagine that they could probably

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get to an ROI number

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pretty quickly, right? I mean, I'd imagine like, hey, this cost me, however

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many 1.75 hours on a

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given week that I'd or month that I don't have to deal with. And like, that's

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whatever 600 bucks

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an hour or so. Absolutely. You know, you think about for most legal teams, if

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you're using outside

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counsel for a due diligence project, right, you're getting that itemized bill

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and you can see,

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you know, how many hours were found on a project and what, you know, usually it

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's like those six

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minute increments that you're getting, getting billed to. And so when you think

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about like the time

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saved and how you can improve a process for them, it's, it's in some ways a

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very easy calculation.

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I would say on the link square side, you know, we certainly help our customers

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make that process

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easier. Like one of the great pieces of content that we created last year is we

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partnered with

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Forrester and Forrester did a study on our customers. They call it their total

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economic impact report,

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T.E.I. report for short. Essentially what they did is they took a look at our

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customers and

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interviewed a number of them and they said, you know, what, what are the quant

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ifiable benefits

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that you see with using a product like link squares and they distill it down to

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a number.

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And they found that our customers see a 352% ROI with the investment that they

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use that they make

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with link squares. And what I love about that is in terms of answering that

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question, like,

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what results will I see with using link squares? What are the tangible quant

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ifiable benefits in

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terms of time saved in terms of processes improved in terms of risk mitigated

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that we have a very

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real like number that we can point to with data? And I think it's so powerful

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in that purchasing

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process because our customers, you know, are asking that question. They're

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saying, hey, we're

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going to change a process that we're doing. What do I get in return for it? And

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I don't know about

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you, but if you told me I could get a 352% return on something, I would make

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that investment all day

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every day. Yeah, I mean, if I if I had anything that was that good, I would

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lead every conversation

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with it. You know, like that would just be my starting point of of every single

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thing. Yeah,

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exactly. Pretty incredible. Any other thoughts on strategy marketing strategy

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or as it relates to

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to demand gen or pipeline generation? I mean, I would say for us, you know,

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part of really having

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that strong demand gen strategy is is having the content behind it, right? And

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so we I think like

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for me being a hub spot alum, you know, I definitely drank like the inbound

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marketing cool aid.

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On it, we create a ton of original content in all different forms. We have e

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books. We have blog

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articles that we we have a video video series that we produce. We have a ton of

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webinars that we do.

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We do a ton of video content for product videos and different informational

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series. And so part

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of us having like a really strong, robust demand gen strategy, the foundation

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for that is the

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content that we create and that we produce. And, you know, we produce most of

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it in house and we

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have an incredible marketing team that I'm so proud of music to my ears, Julia.

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Love it. You

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know, content is proving that would that would your ear, right? I mean, you

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know, I, you know, I,

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of course, I'm biased, but but at the same time, like, there are only reason

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why we do this stuff

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is because it works. You know, did you know that a video series is a 350% or

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350 X ROI or wait,

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what was it? 300% or 52% but who's counting? No, but you know, I, I, I just but

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like,

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I mean, we've seen all the data on videos perform better than than like grading

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things. Like,

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we know that videos over perform like, so why don't more people do it? I mean,

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you grew up with

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inbound marketing is, you know, quarter your background. So of course you, you

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believe it, but

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I mean, we've all seen those statistics too. So I don't know. Well, I think for

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that, I mean,

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you think about even like your own buying habits. If I think about like, as I

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scroll through LinkedIn,

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for example, if there was a post where it's just text, right, I might read it,

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I'm probably more

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likely to read it if it's a post with texts in a photo and probably even more

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likely for it to

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kind of catch my eye and have it be something compelling if it's text with a

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video, right?

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And how do they all complement each other? And I think if you just think about

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that very

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natural way in terms of how we as individuals consume content and what kind of,

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what kind of

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peaks are interest, I think it's very natural. And I think for me, it's really

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interesting. One of

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my early hires is I was building out the team was actually a video hire. And I

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tell people that,

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and it's funny, I was just having lunch with someone today and they're building

17:05

out their own

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marketing team. And I was talking about how, you know, my first two hires on

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the team was an

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events person because we saw such a high ROI with events and it's what our

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audience uses to

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take a look at new products and understand new technology. And the second hire

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was actually a

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video person. And I'm always surprised at how many people are kind of blown

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away by that. Like,

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oh, wow, like, that's that was something that's really interesting or that's

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that's really risky.

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And in some ways, it was just very natural for me to think about video as a

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content medium.

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First, I think that in terms of the ways in which our buyer evaluates software

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and wants to get

17:50

comfortable with it, since it might be their first technology purchase that

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they were making,

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I think video is a great way to showcase our product, help them understand like

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how easy it is to use,

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you know, what it looks like when they become a customer and what that

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experience is like.

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I also think it's it's just such a fundamental way for how people consume

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content and building

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that connection. And it was a really easy way for, you know, just even in the

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very early days to

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support like the sales process that existed at Ling squares. And so I always

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think it's interesting

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like how many people are kind of are struck by that. I think it's also a huge

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competitive advantage.

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For your marketing to have video because video is way harder to do. Like you

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mentioned that you

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have a video series, which is really cool. And I checked out as part of this,

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but but it's not

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just that it's the customer videos. It's it's it's demos. It's all those

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different ads. Like

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quote unquote video is so complex in terms of how many things you can do, but

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it's really hard to do.

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And if you don't have some type of video component in house, and then, you know

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, you could flex

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with partners, you could flex with other stuff, or, you know, you can figure

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out ways to do that.

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But it's just a really big competitive advantage. Because it's way harder. You

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know, we always talk

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talk about like, there's no traffic on the extra mile. If you go the extra mile

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, your competitors

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are not going to go there. Like they just generally don't. Yeah, no, and it's

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been hugely beneficial

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for us. And I agree, I think some of the points that you were making about

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bringing it in house

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that, you know, what is really allowed us to do is for it to be really

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reflective of our brand at

19:33

Ling squares, have it aligned with the messaging that we have, and also move

19:38

really quickly and

19:40

experiment and iterate at that level. I mean, I have certainly worked with

19:45

agencies in the past. And

19:47

especially when you're working out like a high growth software company, our

19:51

product changes

19:53

all the time. And we're constantly evolving our product in terms of new

19:57

features,

19:57

new functionality. And the worst thing is always when you work on a large scale

20:02

video project,

20:03

and you get to the very end, and it might be like three or four months later,

20:07

and you're like,

20:08

oh, we changed our messaging on this. The product looks totally different now

20:13

than what, you know,

20:15

like what we started out with. And oh, can we include this other thing in it?

20:19

And you're just

20:19

not able to move as fast as you want to. And so I very much so believe in like

20:24

bringing these

20:24

skill sets in house to really quite frankly match the pace of the company that

20:30

we're working at.

20:31

I think it's always thinking about like, how do these different things

20:34

complement each other,

20:35

right? It's not an either or scenario. It's not as if we have only chosen to do

20:40

video and we do

20:41

zero written content, right? But how do they, how do they complement one

20:45

another? And how do we

20:47

think about different themes and sort of topic areas that our audience cares

20:52

about and wants to

20:53

learn more about? And then how do we, how do we meet them where they are? I

20:57

mean, I know for me,

20:59

it's not, it's not always that I want to watch a video. But certainly if I'm

21:02

looking to learn

21:03

more about a piece of software, right, being able to see a video is, is, is

21:10

going to be a

21:11

much different experience than just reading a block of text on it. If there is

21:16

a new skill that I'm

21:17

trying to learn, like depending on like what that skill is, sometimes video

21:20

content is the best

21:21

medium for it. Sometimes I want that written out step by step instructions on

21:25

how to do something

21:27

and or something that, you know, as I'm doing it, that I can almost have it

21:32

like open next to me.

21:34

And I think for us, that's what we always think about is what is like that

21:38

piece of content or topic

21:40

area that we want to build upon that like our audience cares about and what is

21:44

going to be like

21:45

that best medium for it. And sometimes it can be the same topic area and

21:48

different pieces of it,

21:50

like a bite-sized piece of content might work well in an audio podcast, whereas

21:56

a detailed sort of

21:57

step by step here's how you use the product goes really nicely with, with doing

22:02

maybe a video

22:03

tutorial or a written out piece of document. And I think that's so much about

22:07

like marketing is

22:08

thinking about like that content and what is the vehicle and then really

22:12

meeting matching it to

22:14

your to your buyers and your prospects with what their needs and how they

22:17

prefer to consume that

22:18

content. And I think in many ways, that's kind of what surprised me about

22:22

events. Like I have never

22:23

seen at another company that I've worked with where, you know, literally we'll

22:28

have prospects that

22:30

come by like our booth at a trade show. And it's almost as if they have like a

22:33

shopping list like,

22:34

okay, this year I'm looking to purchase X and I want to stop by, you know, your

22:39

booth and see a

22:40

demo. You know, I know for me as a marketer, that's probably not how I think

22:46

about purchasing

22:47

and evaluating software. But I think it's like in marketing, you always have to

22:51

have that open mind

22:53

into learning about your buyers and how they think about that purchasing

22:58

process, how they go about

22:59

finding information that's going to be valuable for them and having your

23:03

marketing match that.

23:05

And I don't think it's a one size fits all. Like I'm certainly not prescribing

23:10

for everyone. Like

23:11

everyone, you know, spend, you know, most of your marketing budget, like in

23:15

events, right? But that

23:17

happens to be a really, a really high ROI channel for us. And I think you have

23:23

to be open to those

23:24

ideas. Yeah, I love it. I couldn't agree more. I think that like this multi

23:29

channel, multi format

23:30

sort of approach to just be people where they are. And like people like to

23:34

consume in different ways.

23:36

And, and, you know, consuming versus like actually buying or like two very

23:42

different sort of things,

23:44

like one passive one, one very aggressive. And that's a, it's a great, that's a

23:48

really cool,

23:51

cool little anecdote that you you've learned by talking to your customers. Okay

23:55

, let's get to

23:56

the playbook. So are we, where you open up that playbook and talk about the

24:00

tactics that help

24:01

you in? Obviously you've discussed a bunch of these already. What are your

24:04

three channels or

24:05

tactics that are your uncutable budget items? I would say in general for us, I

24:09

mean, events

24:10

are such a high ROI like marketing activity for us. Content 100%. I mean, it's

24:18

an area that we invest

24:20

heavily in across different formats and forms of content. And I mean, I don't

24:31

know, there's so

24:32

many like different parts of it. And probably like just even like video and

24:38

creative in in general,

24:40

right? Like how do we build that, that brand that's memorable and different

24:46

than our competitors?

24:48

I think it's a competitive differentiator for us. I do want to ask though, when

24:53

you talk about

24:55

distributing this content, how do you think about getting it out there in front

24:59

of people?

24:59

Yeah. So, so it's funny as you ask like the first question, it's like even

25:06

thinking more about it.

25:07

I think that in some ways there's probably like no uncutable areas of like

25:14

marketing for us.

25:15

I mean, one of the things that I pride myself on is I definitely think I'm a

25:20

very data driven

25:22

marketer, very quantitative and analytics focused. And we're constantly

25:26

evaluating our

25:27

different campaigns and our channels to make sure that they're performing well

25:31

for us. So, in some

25:32

ways, like the answer to the question is like none of the things that we're

25:35

doing, they're all

25:36

uncutable because I think that we've done such a great job of eliminating the

25:41

things that are not

25:42

performing for us. And so, the things that we're doing, we just have such a

25:46

high confidence in their

25:48

ability to create like meaningful results and not just in terms of leads, but

25:53

also revenue for

25:54

our business. I think for your other question in terms of the channels for

26:01

distributing our content,

26:03

I mean, we kind of run the gamut there, I would say. Certainly, we do a fair

26:11

amount of paid

26:12

acquisition. We have our content readily available on our site depending on the

26:18

format. If we're

26:19

talking about things like video content, pushing it out through YouTube and

26:23

other channels,

26:25

thinking about like our web series, we also do an audio podcast version of it

26:30

and pushing that

26:30

out through the different channels. We invest heavily in terms of PR, we use

26:37

social media.

26:39

So, all the different areas that we find our audience is looking to find

26:43

content and educate

26:44

themselves. I mean, we also use content syndication, especially for our written

26:50

content. We find it's

26:51

a great channel for us. The list kind of goes on and on. I'll be honest with

26:55

you.

26:55

What's one thing that you're not doing now that you might be wanting to invest

27:01

in here going forward?

27:03

That's a really hard question. I think, and I'll just honestly, I'll readily

27:11

admit that I don't

27:12

necessarily have a good answer for that. I think for me, with having so much

27:18

experience working

27:20

in startups, a big part of the marketing that we do is focused on

27:24

experimentation.

27:26

When I think about experimentation and trying out new ideas, I guess the lens

27:32

that I always

27:33

look through it in is partially, how can we truly experiment? How can we maybe

27:39

start smart,

27:40

start small with a channel or a type of marketing and see, do we see early

27:46

results? And it's almost

27:47

the doubling exercise, right? Like, can we start small? And if we see positive

27:52

results,

27:53

well, let's double down on it and then look at the results again and compare it

27:57

to different

27:58

channels that we do. And if we continue to see positive results, like, let's

28:02

double down on it

28:03

again and continue to invest in that. And so in some ways, there's not a lot of

28:09

areas that I'm like,

28:10

oh, I really want to do that, but we're not doing that right now. Because I

28:15

think that

28:16

we have built such a strong sort of culture of experimentation, both in the

28:23

company as a whole

28:24

and on the marketing side. How do you view your website? Our website is an

28:31

extremely powerful channel.

28:33

For us. And I think that our website, I think everybody's website is in many

28:40

ways like that,

28:42

that front door to your company. And such an important channel to optimize and

28:47

to think about

28:48

that experience. I think that our website for us is always going to be a work

28:54

in progress and

28:56

something that we're continuing to optimize and improve on and build more

29:00

content and thinking

29:01

about that buyer journey and how it complements it. But I mean, our website is

29:06

a foundational item for

29:07

us. Let's get down to the next segment. The dust up, where we talk about

29:11

healthy tension,

29:12

whether that's with your board, your sales teams, your competitors, or anyone

29:16

else,

29:16

have had a memorable dust up in your career, Julia. I think I was approach like

29:21

, so one, what I would

29:22

say is that I don't necessarily view conflict as a bad thing. I think that

29:31

people are going to come

29:32

into different situations with differing information, with differing opinions,

29:36

with different experiences.

29:38

And I don't think conflict itself is necessarily a bad thing. But I think it's

29:44

how you approach it

29:45

and how you deal with it. And do you come at it from a place of understanding

29:49

and trying to

29:51

understand and educate yourself on a different viewpoint? I love it.

29:55

Okay, let's get to our final segment. Quick hits. These are quick questions and

30:04

quick answers,

30:05

just like how quickly qualified helps companies generate pipeline,

30:09

tap in your greatest asset, your website to identify your most valuable

30:13

visitors,

30:13

and instantly start sales conversations. Right there on the website, quick and

30:20

easy,

30:20

just like these questions we love qualified with the bottom of our very hearts

30:25

for being with us.

30:26

Since the very beginning of this show, go to qualified.com to learn more,

30:31

qualified. They're

30:32

the best. Quick hits. Julia, are you ready? I am and I'll even just kind of

30:38

join in on the

30:40

love fest where I admit that we are qualified customers and we are a victim of

30:44

the product.

30:46

I didn't know that. That's great. It might have been a little bit of a leading

30:49

question on your

30:50

part. I don't know. It was not a leading question. I actually didn't know that.

30:53

It was not in my

30:55

preparation and probably should have been. But I didn't know that. That's great

30:58

. How's qualified?

30:59

How's life? It's been wonderful for us. It's been a huge asset to the team. And

31:06

it's been a great

31:07

opportunity, honestly, for us on the marketing side to partner really closely

31:11

with our sales team.

31:13

One of the things that I certainly pride myself on is the relationship that

31:17

marketing and sales

31:18

has at Link Squares. I think partially from me, even if I think about the way

31:23

in which I got into

31:24

marketing, I have been in sales roles before. When I first joined HubSpot, I

31:30

was in a sales role.

31:33

I've sat in that seat. I know what it's like to carry a quota. I know what it's

31:36

like to get on

31:37

the phone and sell. And so for me, when I think about marketing, it's all about

31:42

how is marketing

31:44

complementing the sales process? How are we making it easier for our sales team

31:49

to sell by giving

31:50

them the resources, the materials, the warm leads to have those great

31:54

conversations and that information.

31:57

And so I just so strongly believe in that partnership between marketing and

32:02

sales.

32:03

And I think qualified has actually been like a great tool for us to continue

32:08

having that great

32:09

relationship and to continue that conversation and making it even more seamless

32:15

on some of that

32:15

handoff. So it has been a great, great tool in sort of our toolkit.

32:19

Well, that's the best organic read I could possibly do. That's for sure.

32:24

You know, you feel free to have the qualified team reach out to me for a case

32:28

study.

32:29

Yeah, there we go.

32:31

I will even say like candidly that before we had our call today, my senior

32:37

director of

32:38

demand, Jen, like reached out and she said, Hey, I saw that you were going to

32:42

be on this,

32:43

you know, podcast that that qualified as a part of that's so amazing. I mean,

32:48

she's a huge fan of the product as well. Well, man, this if this isn't if this

32:53

isn't one of the

32:54

great days in in in this podcast history, I don't know what is. That's cool. Sh

32:59

out out to

32:59

shout out to her. What's her name? Her name is Angelica. Shout out Angelica. We

33:05

love you dearly.

33:06

Thank you for for for listening and also for for being a qualified customer.

33:11

Okay, quick hits.

33:13

I know that was not a quick answer. I apologize. Hey, you can you can wax

33:18

poetic about the

33:19

presenting partner of the show. You won't. Do you have a hidden talent or skill

33:25

that's not on your

33:26

resume? Yes, I would say I I truly love I truly love like going out and

33:35

discovering new restaurants.

33:37

So I am definitely someone if you are ever in the Boston area and you are

33:41

looking for a restaurant

33:43

recommendation, definitely hit me up. Hey, no. Do you have a favorite book or

33:50

podcast or TV show

33:52

that you've been checking out recently? This is a hard one for me because I

33:58

would say that like

33:59

I consume a lot of content. One of the things that I love that I'm a part of is

34:04

I have a book club

34:05

filled with incredible women that I'm a part of. And what I love about that

34:09

partially is it

34:10

forces me to at least like read one new book a month. One book that we read

34:15

recently was called

34:17

Tomorrow and Tomorrow and Tomorrow that I highly recommend. And it's probably

34:22

one of the books that

34:23

that I have loved the most recently. Do you have a

34:29

Do you have a non marketing hobby that maybe indirectly makes you a better

34:39

marketer?

34:42

I don't know if this qualifies as a hobby, but I am a parent. I have two little

34:50

girls

34:50

age five and seven. And I would say I would say that being a parent makes me a

34:56

better marketer in

34:58

that I think parenting forces you to prioritize the things that are most

35:03

important in your life.

35:05

And to make time for those and sometimes say no to other things that might be

35:10

going on.

35:12

But it really forces you to say what are the things that are most important to

35:16

me and how do I

35:17

make time for those and how do I maybe you know say no to some of the things

35:22

that that aren't as

35:24

important. I love it couldn't agree more. If you weren't in marketing at all or

35:29

even business

35:30

what do you think you'd be doing? I think really tied to the comments about

35:39

loving new restaurants and trying new food and exploring new places in Boston.

35:44

I think that if I wasn't in marketing I could certainly imagine a life of

35:50

running something in

35:50

the hospitality business whether it was something related to travel or

35:56

restaurants or

35:57

giving recommendations in that area. That's something that I love to do.

36:04

What advice would you give to a first time CMO who's trying to figure out their

36:08

pipeline gen strategy?

36:10

I would say is really build that partnership with the sales team and understand

36:20

how the sales

36:21

team is currently selling the product and also what they need most from

36:27

marketing to build that

36:29

partnership and to complement that buying process. I love it. Chill yet it's

36:36

been awesome. Oh I buried

36:37

the lead here. Y'all are hiring so I've clearly you know you know how awesome

36:42

of a CMO she is

36:43

but Link Square is hiring right now and you can go to the website we'll link it

36:48

up

36:48

to for positions where you're hiring. Any other thoughts or anything to plug?

36:55

No I think that we covered a lot during our time today and it was so wonderful

36:59

getting to meet you

37:00

and talk with you. Likewise for everybody listening go on Slack or wherever

37:05

ping your

37:06

internal counsel and be like hey if you checked out Link Squares it can save

37:11

you

37:11

352% of your time value money energy and life force so go yeah go just give

37:20

them a nudge and say

37:21

drop the link in go to link squares. Hopefully I've been doing my job and they

37:25

're like link squares

37:26

I've heard of link squares before. Right yes right like ah that was on my

37:31

ledger when I was at a

37:32

conference and I said this is something I need to evaluate in summer and it's

37:36

summer now.

37:36

Chill yet thanks so much.