Ian Faison & Analisa Dominic

Enabling Your Marketing Team to Be Bold


0:00

[MUSIC]

0:09

Welcome to Pipeline Visionaries.

0:10

I'm Ian Faiz on CEO of Caspian Studios.

0:13

Today, we are joined by a special guest, Analisa.

0:16

How are you?

0:17

>> I'm good. How are you?

0:18

>> I'm doing great.

0:20

Excited to chat about Open Gear,

0:22

excited to chat about marketing,

0:24

a little bit about your background,

0:26

your marketing strategy, and everything in between.

0:28

Let's get into it.

0:31

What was your very first job in marketing?

0:34

>> My goodness. Without giving away the year,

0:38

it was leading the marketing initiatives at IBM and upstate New York.

0:45

I was responsible for Rochester, Buffalo, Syracuse,

0:51

and Albany in terms of email events and things of that sort.

0:57

Yeah, many, many years ago.

0:59

>> Flash forward to today, what does it mean to be CMO of Open Gear?

1:03

>> It means that I can help set strategy,

1:10

I can help grow the team,

1:12

and I can give them a permission to be bold and be daring,

1:18

and it's okay to make mistakes.

1:20

>> I love them. We're going to talk all about

1:24

those experiments and mistakes and everything here coming up.

1:27

Let's get to our first segment, The Trust Tree.

1:29

This is where you go if you're honest and trusted,

1:31

and you can share this deepest, darkest marketing secrets.

1:35

Zoom it out. What does Open Gear do?

1:39

>> Open Gear is a network resilience platform,

1:45

and in layman's terms,

1:47

we basically keep networks running at all times,

1:51

in case of outages or first-day deployments and things of that sort.

1:56

So we basically are a network outside of the production network,

2:02

and then we allow engineers to use our network to go in and remediate,

2:08

to set up, to work with a separate network that is,

2:14

is of course connected and joined altogether,

2:16

but it's basically in layman's terms what we do.

2:21

>> Who are your customers?

2:23

>> Oh my goodness. Over 75 percent of the Fortune 500 organizations use Open

2:28

Gear.

2:29

I'm really, really super proud of the logos that we have.

2:33

We have as customers, and more importantly,

2:36

we're proud of the fact that we have listened to those customers over the last

2:40

two decades.

2:41

So Open Gear is really built on division and the needs of our customers.

2:48

It's all customer-led innovation.

2:50

We're super excited to know that there were keeping many of those engineers

2:57

from doing a truck role in the middle of the night,

2:59

and many networks up and running.

3:02

We're here like Silent Ninja or Silent Partner behind the scenes,

3:06

which is cool, but then it makes my marketing job a little more difficult, but

3:11

that's okay.

3:12

>> What does that buying committee look like?

3:17

Who actually buys the product?

3:19

>> Our buyers are basically engineers.

3:23

In some large organizations, CIOs, CTOs,

3:28

but for the most part, we have found that our engineering community loves Open

3:36

Gear.

3:37

If they leave one job, go to a next and they don't have Open Gear,

3:40

they're always bringing us in.

3:42

So we've been very fortunate to have this customer base

3:48

that until I went to Cisco Live this year, I'm in, and they're like, we love

3:54

you, we love you, we love you.

3:56

I mean, the customer case studies that we can get from our engineering group is

4:00

amazing,

4:01

and it's the first time I've been with an organization that has a customer that

4:05

I can honestly say loves you.

4:08

So it's mostly the engineering community.

4:12

And occasionally, we do go upstream, we are looking to go upstream as we

4:16

continue product evolution,

4:18

but right now, it's the engineers, the network engineers.

4:25

>> And what's your marketing strategy?

4:29

>> My marketing strategy has always been to be a travel user.

4:36

The marketing strategy itself consists of multiple components,

4:40

everything from multiple campaigns to product marketing team to enabling the

4:47

sales organization,

4:48

to working with product to ensure that what they're developing is going out in

4:52

a message.

4:53

So it's a whole campaign of many different tactics.

5:00

But at the end of the day, it's just to be disruptive and to ensure that we're

5:06

providing Open Gear with as many leads

5:09

in as much business as possible.

5:11

I don't want to get into all the nitty gritty of it, but it's all the major

5:18

marketing components wrapped up.

5:21

So of course, we're looking at new technology and things, and we'll probably

5:25

get into that.

5:26

But that's it.

5:29

I could bring up the slideshow or the PowerPoint if you want to see it.

5:33

>> I might hold you to that.

5:36

If you're going to offer it, if you're going to offer it, let me see.

5:41

And how is your marketing world structured?

5:45

And how is the company structured to go get those accounts?

5:50

How does marketing and sales play with each other there?

5:55

>> So marketing and sales are basically one team.

6:00

And maybe we should start by my background.

6:03

I sold.

6:04

I carried a bag.

6:06

I did product development.

6:08

So I'm not a typical marketing person that has grown up in marketing.

6:13

And I'm a proponent of supporting and providing the sales organizations with

6:18

the tools they need to be successful.

6:21

Because I was, I've lived that.

6:25

I've breathed it.

6:26

I know what that's like.

6:28

Within Open Gear, I had up marketing.

6:31

We have a sales vice president in the US.

6:34

We have a sales vice president in Amia.

6:36

We have a sales vice president in APAC.

6:37

I won marketing globally.

6:40

We all report to the president.

6:42

So we sit on the same team.

6:44

We have basically the same KPIs, the same numbers to meet.

6:50

And then within my organization, I've delineated the marketing organization.

6:57

I've got products, product marketing as a focus.

7:00

I've got the digital components as a focus.

7:04

I've got the analytics to separate stream of work.

7:08

I've got events and web cams and webinars and podcasts and the whole nine yards

7:16

separated.

7:16

So I have found that by keeping those in those stovepipes, that's been the most

7:22

effective.

7:23

Obviously, we're talking daily.

7:26

And the organization is small enough that we all know what each other is

7:29

working on.

7:30

But that's the way I have it organized.

7:33

And I should say, I've got a person in Amia.

7:36

I've got somebody in APAC.

7:39

And they're basically running the country right now.

7:42

And then we also have an individual who's running our channel.

7:46

Channels are the biggest form of distribution for Open Gear.

7:51

Yeah, can you go into that a little bit into the channel approach now?

7:55

That's a little different.

7:57

Yeah.

7:58

So all products are manufactured, assembled in the United States.

8:03

We sell through our channel, our distribution model.

8:07

We do have large strategic accounts that buy directly from Open Gear, but most

8:10

of them

8:11

are going through a channel organization.

8:16

So therefore, we have a separate marketing team that's dedicated to channels

8:21

who are

8:21

running those channel marketing activities.

8:24

And then we have a team dedicated to the Open Gear.

8:28

It's more about branding and lead and gen awareness and stuff of that sort.

8:34

So two separate groups all coming into one point.

8:42

And we've been hugely successful.

8:44

I mean, the CEO has grown this business by gangbusters the last 10 years he's

8:51

been here.

8:53

And it's working well.

8:55

Obviously, the channel will always want more resource and the marketing group

9:00

will always

9:00

want more resource.

9:01

But it's being able to manage through that and to ensure that we're doing the

9:06

best and

9:06

most effective thing for the business.

9:08

Yeah.

9:09

And you have thoughts on just strategy generally or things I know that.

9:14

I think from a strategy perspective, understanding your audience and what exc

9:20

ites them, what keeps

9:21

them up at night, understanding where they're spending their time, you know,

9:26

walking into

9:27

Open Gear two years ago is really interesting for me because I was more

9:31

accustomed to dealing

9:32

with that C-suites and not so accustomed to dealing with the engineering teams.

9:39

And I can remember when I was new, my boss kept saying, I don't really say

9:45

these guys

9:46

aren't going to be doing this, right?

9:48

So it's really being able to understand the buying persona then creating the

9:55

strategy.

9:56

Because if you think you understand the buying persona and you create a

10:00

strategy, it doesn't

10:01

matter how good the strategy is.

10:03

If you're not speaking to them in the right way and the right times and pulling

10:07

all those

10:07

levers, you're never going to be successful.

10:10

So I think there when you set strategies, it's also important to have that

10:14

alignment

10:15

with sales organization.

10:17

But what's important to you?

10:19

What are you trying to hit?

10:21

What are your target customers?

10:23

Who are you, you know, who are going to be making those decisions, et cetera,

10:26

et cetera.

10:27

So it's not just a marketing strategy.

10:29

It's a business strategy.

10:31

Yeah, couldn't agree more.

10:33

I mean, I think that that's probably one of the biggest mistakes that people

10:40

make is trying

10:41

to do, you know, roll out the play that worked at the last company and it's a

10:44

totally different

10:45

type of buyer, you know, this person doesn't like to go to events or this

10:50

person loves

10:51

to go to events or this person hates webinars and this type of person loves web

10:55

inars or,

10:56

you know, a third of the people really like webinars, but a third of them, you

11:00

know, don't

11:00

like that sort of thing at all or, you know, like whatever that thing is, you

11:07

have to,

11:08

you know, figure it out who they want to talk to, how they want to talk to them

11:12

when they're

11:12

buying cycles are.

11:13

Like the more that you understand all of those things, you can, you know, craft

11:19

a strategy

11:19

in all of those tactics.

11:21

Absolutely.

11:22

You don't know it then, you know, and I'm curious, like, to you coming into the

11:26

organization,

11:27

having to learn all that stuff, were there things that perhaps the organization

11:30

didn't

11:30

know about themselves that you sort of uncovered in that, you know, quote un

11:34

quote diligence

11:34

process?

11:35

Wow, that's a really good question.

11:39

I think the organization needed to learn that it was okay to break.

11:47

Mm hmm.

11:49

Right.

11:50

Because my boss is not necessarily a humble person, but he has been so

11:56

successful without

11:58

being allowed and bold in terms of, like, in your face.

12:05

So I think that they had to learn that it's okay to break.

12:11

We are open gear.

12:12

We are in 75% of the Fortune 500.

12:15

Hello.

12:16

Do you know what that means?

12:18

Like, the value of that, we keep Facebook and Apple and Microsoft and Google.

12:26

I mean, like, I could just, I could spit out all these logos that everybody

12:31

would know.

12:32

They were never accustomed to bragging publicly, right?

12:38

Well, maybe we'll brag in a boardroom, but bragging publicly and sharing this

12:42

information

12:43

and making people aware and comfortable with the technology, knowing that, yes,

12:49

we're relatively

12:50

a small organization, but, oh my God, our customer base is, it's something that

12:58

any Fortune

12:59

100 would want.

13:01

So that's, I had to get, I got, I had to get them comfortable with that.

13:07

It's a really interesting point.

13:08

And I'd say it also is a pretty common one when it comes to like, you know,

13:14

product people.

13:15

It's a sort of different type of a message where, you know, people are very

13:18

much like

13:19

the product stands out on its own.

13:21

Why do we need to brag about it?

13:22

Why do we need case studies?

13:24

Why do we need testimonials?

13:26

Why do we need all this stuff?

13:28

Like, they're just going to see that it's better than everything else, right?

13:31

And it's like, well, there needs to be a story there so that it actually, you

13:34

know, breaks

13:35

through the noise.

13:36

Otherwise, it's just all kind of features and benefits and lost in translation.

13:40

And not only that, then why did you hire me?

13:43

Right.

13:44

You're not even like at the end of the day, like, seriously, why did you hire

13:48

me?

13:49

If you're not going to listen to me and appreciate what I'm telling you, which

13:55

they do now,

13:57

obviously things always have to prove yourself.

14:00

There's always a point of that within a new organization.

14:04

But if these companies just want to stay doing what they're doing, okay, you

14:10

more power to

14:11

you, but you're bringing someone in to be a disruptor, then let me disrupt.

14:16

I love that.

14:17

Okay, let's get to the playbook.

14:19

This is where you open up that playbook and talk about the tactics that help

14:22

you win.

14:23

What are your three channels or tactics that are your uncuttable budget items?

14:26

Email.

14:27

I think email has such a great ROI in terms of reach, in terms of click-through

14:36

s, in terms

14:37

of quick and easy and quick and dirty.

14:43

Emails to prospects, emails to customers.

14:45

I think that is completely something that we couldn't live without.

14:53

I think that there are a couple of events that I could not live without,

15:00

specifically

15:01

the one we were just at, where there was a whole community of engineers.

15:06

I think that's important.

15:09

I think social media is important as well because we're able to reach people we

15:15

haven't

15:16

been talking to.

15:18

Those are three pieces that I could not put out of my budget and that people

15:25

can disagree

15:27

with me, but I have found those to be the most effective.

15:34

Zoomed on the events piece, engineers, obviously, always a tricky group to sell

15:42

to.

15:43

Yeah, fun, actually.

15:44

I can't really tell how fun they could be.

15:48

Literally did not know because we all think of engineers as these geeky guys

15:54

that are

15:55

sitting behind their computers.

15:58

No, they are fun and crazy and I love them and I'm grateful for them.

16:05

It's like kindred spirits, actually.

16:08

I think that we all bring our work self to work and it's hard to bring the rest

16:16

of you

16:17

to work, but you can to an event.

16:20

You can let your hair down a little bit and it's super important to create

16:25

those watering

16:26

holes that they can do that.

16:28

If you're the one who provided the drinks, that's an advantageous place to be.

16:33

Sometimes it is that simple.

16:34

Just space for them to congregate and serve the food and drinks.

16:38

I had Darth Vader in the booth.

16:41

You had Darth Vader in the booth?

16:44

That's pretty good.

16:45

Where you got Darth Vader in the booth?

16:47

Here's the interesting thing over the years.

16:49

When you see stuff on paper and you're like, "Yeah, and we're going to have

16:54

these."

16:55

I mean, I can talk to you about this whole entire campaign we did for the Cisco

16:59

Live

16:59

event, but when it comes down to on paper, you're like, "Oh, and Darth Vader

17:03

will be

17:04

in the booth."

17:05

People are looking at you like, "You're crazy."

17:09

I'm like, "No, trust me.

17:13

This is going to work.

17:14

I'm going to have Darth Vader walk around the entire event space with a big

17:22

sign that

17:23

says, "Join Open Gear at ooh7712."

17:26

They're like, "I only said, what is this going to do for you?"

17:33

Well, if Darth Vader is standing in my booth and I know that 80% of the

17:39

attendees love

17:40

Darth Vader or love Star Wars or love any one of those sci-fi action films,

17:48

which people

17:48

in research will tell you they do, and he's standing in front of an Open Gear

17:52

sign while

17:53

I take a picture.

17:54

Do you know how far Open Gear is going to go?

17:58

You can't cut Open Gear out of the headshot because you'll be cutting Darth

18:02

Vader's head

18:03

off.

18:04

They're like, "So you intentionally put Darth Vader in front of an Open Gear

18:08

sign?"

18:09

I'm like, "Yes, people.

18:13

Yes, you do."

18:15

So it's being like, you just have to, for me, my whole entire life was being, "

18:21

I'm different.

18:23

I'm different."

18:25

And I own it and I love it and it's a fact.

18:28

And I can't do just plain.

18:31

If we're going to do something, let's try something new.

18:35

Let's do something exciting.

18:37

So I think that being disruptive and even if you make a mistake and you learn,

18:42

life is

18:43

a series of mistakes.

18:45

It's what and how we learn from them and what we do about them that make us

18:51

good humans.

18:52

So yeah, we're having Darth Vader in the books.

18:55

And it's the same thing back at IBM back in the early, early 90s.

19:01

When I sent an invitation by mail, I sent out, not in wait, hot pink.

19:10

Hot pink came in the mail for a product invitation, product launch, who had the

19:17

highest attendees.

19:20

Hot pink.

19:21

Hot pink.

19:22

Hot pinked it, right?

19:24

We just bend some things and try new things.

19:29

Guys, just don't be afraid.

19:31

I think that the Darth Vader pieces is really important.

19:38

And especially when you're working with companies, as many of us are at times,

19:44

where they've

19:45

been doing things the same way for a long time, or maybe they did something

19:49

years ago

19:50

that was cool.

19:51

And maybe there's, no, we've just been sort of trotting out the same old, same

19:55

old that

19:56

you know, creativity is free.

20:00

It's so important to brainstorm and to figure out those sort of things that are

20:04

going to

20:04

stand out.

20:05

You know, that's like people talk about swag, like swag always works.

20:09

If you have good swag, it always works.

20:12

Ask me what I did.

20:14

What'd you do?

20:15

Since Christmas, I had this design in my head with the back printing.

20:20

You know how the labels are doing that back printing on T-shirts now?

20:28

So I'm like, I'm doing one of those with engineers and open gear in the back.

20:34

And the material is going to be soft enough for an engineer's wife or

20:38

girlfriend to wear

20:39

to bed.

20:40

Yes.

20:41

That was my goal when I, at one of my vendors, set me 15 different shirts.

20:49

And I'm like feeling all of them over Christmas.

20:52

And I have all the kids like blind tests, feeling all the fabric because it's

20:56

important.

20:58

The feel was just as important as the visual, which is just as important as how

21:02

you're giving

21:03

it, how it's going to live and breathe and what it's going to be doing once it

21:06

leaves

21:07

your booth.

21:08

Swag works.

21:09

I had networks need open gear on the front of it and lines out the door like

21:17

crazy.

21:18

It was awesome.

21:19

I mean, but that's not the create.

21:20

I've given away teddy bears with T-shirts that have been so, so successful.

21:26

You would never think at a CTO convention that they would line up for a teddy

21:30

bear.

21:31

Well, let me tell you people, they love the teddy bear.

21:34

It's either going to their wife, their grandkids or their dog.

21:38

But it's so funny because if you were to sit there and say, I'm going to cut my

21:46

, whatever,

21:48

meta ad spend or Google ads by X amount of dollars, we're going to buy teddy

21:57

bears with

21:59

that, people would think you're crazy.

22:01

Like your CFO is going to think you're crazy.

22:04

It's like, oh, the thing that we can track dollar to dollar, whether or not

22:08

that's going

22:08

to drive one point three five X incremental revenue, blah, blah, blah, blah,

22:15

blah versus

22:16

you're buying teddy bears.

22:18

Like that is the marketers plate, right?

22:20

Is to try to convince them to like try to figure out a way to show them that

22:23

the teddy

22:23

bear that, hey, there's people lined up a hundred people deep to get these

22:28

stupid teddy

22:29

bears in our booth.

22:31

You know, how many people are they lining up to click on our ads?

22:35

No.

22:36

I have had so many conversations over my career with business people that it

22:45

finally got to

22:47

the point with me with then have they looked me in the eyes and go, I shouldn't

22:51

have doubted

22:51

you, right?

22:55

But it took a lot of battles and a lot of convincing to get to, you know, where

23:03

I am

23:04

today.

23:05

I mean, my boss, my president would probably freak out, but at the same time

23:13

and even through

23:14

even being on the ground with me through Cisco live this year, he goes, okay, I

23:19

'm starting

23:20

to board the honestly sick crazy train.

23:23

Good.

23:24

Welcome aboard, right?

23:26

Like welcome aboard.

23:28

But you know what, Gary, we got two times more leads this year than we did pre-

23:36

COVID.

23:37

Our email performed three time, thank you email performed three times better

23:43

than any

23:44

other email did.

23:46

Our click through rate was three times higher.

23:49

I mean, so you have to have crazy, but you got to be able to back it up was, I

23:53

guess,

23:54

the point I was trying to get to, right?

23:56

Like, it's not crazy, but different.

23:58

He does call it the crazy train and my husband before coming in here goes,

24:02

please don't tell

24:03

people you're crazy.

24:04

He was, he was just telling you, you know, you think outside of the box and

24:09

like, okay,

24:10

I think outside of the box.

24:11

But, you know, at the end of the day, you still have to prove, prove your worth

24:15

, prove

24:16

the value, prove the ROI.

24:19

Nothing goes on Chet.

24:22

You know, so just, just be mindful of that, right?

24:25

You know, the vast majority of innovation comes from, you know, somewhere out

24:30

of left

24:30

field, right?

24:31

And I think that with marketing, you are trying to zig one other zag.

24:36

You're trying to think of things that is not the status quo.

24:38

You're trying to do things where your competitors can't, you're trying to be

24:45

where they aren't,

24:46

but you're also trying to be where they are and be differentiated.

24:49

Like, that's a pretty tough remit.

24:50

So, you know, like, you know, what's the ad here to the crazy ones?

24:55

Yeah, please, let's drink to that.

24:58

I'm serious.

24:59

So, I'm curious, what, what is it about your emails that's working?

25:02

Is it, is it that you change the actual emails or is it that, you know, this h

25:08

alo effect

25:09

of the other things that you're doing is the halo effect in this instance,

25:13

right?

25:14

It was the halo effect of this campaign, culminating in three different social

25:19

media

25:20

influencers and their reach.

25:23

During social journalism on the ground video, professional video person, camera

25:29

video, all

25:31

of the social components, the LinkedIn posts and videos.

25:35

So it was, it was like the perfect storm.

25:38

And they were people that were generally interested.

25:40

And then we changed up the email format and I included video in it specifically

25:46

because

25:46

they open gear had a couple of years ago done an A/B testing on it and didn't

25:51

find it to

25:52

be of any value.

25:53

And I'm like, no, no, no, no, no, no, no, we're coming off of Cisco.

25:56

We're going to have all this great footage.

25:59

We're including that in this email and it literally was, was really effective.

26:04

So I don't think my next email I send out will have 30% open rate, but I hope

26:11

it does,

26:12

you know.

26:13

But that's what a campaign that's the value of a campaign.

26:18

That's, that's all the triggers that you pull that lead up to and create such

26:23

stronger

26:24

outcomes.

26:25

Yeah.

26:26

Do you feel like it's all just a bit more connected and cohesive than it had

26:33

been in

26:34

the past?

26:35

I think I always strive to be cohesive.

26:38

I mean, just say that is that's the nice way of putting it.

26:43

So, you know, even every header, every line, every character has to look and

26:50

feel the same.

26:51

Right.

26:52

So yeah.

26:55

Can I say I love the, you know, networks need open gear, I think is a, is a

27:03

great tagline.

27:05

But I love the subhead of first day, worst day, every day.

27:09

That's great.

27:10

That's such good copy.

27:12

Thank you.

27:13

Thank you.

27:14

My marketing director is phenomenal.

27:17

And he comes from an agency and he's, he's, he's awesome.

27:26

And I'm going to make it really, it's really copywriting.

27:29

It is very, very, yes.

27:31

Yeah.

27:32

Well, and the thing I like about it, because I have to brag on it a little bit

27:35

because

27:36

we're here and we invited you on the show.

27:40

But so I love networks need open gear because it drives that, that sense of

27:47

value.

27:48

Um, what's up?

27:50

Value.

27:51

Yeah, the value and an urgency, which is, which is cool.

27:57

But then having first day, worst day, every day is something that it gives you

28:05

that, that

28:06

sort of, uh, into the mind of the engineer who thinks about day one, they

28:14

always think

28:15

about day one, they always think about the worst day.

28:17

Uh, you know, the catastrophic things.

28:20

And then that just day in and day out.

28:22

No, I mean, obviously it's a network resilience product.

28:24

So day in and day out, am I going to have that piece of mind?

28:27

Am I going to have that?

28:28

Well, not only day in and day out, you can use it for testing.

28:31

You can use it for, for other things.

28:34

It doesn't have to just sit there, right?

28:37

Right.

28:38

It's not just disaster recovery.

28:41

It's not just when your network goes down.

28:44

I mean, I mean, you're investing in a network, a separate network from the

28:50

production network.

28:52

Use it.

28:53

Right?

28:54

I mean, I could have hit him over the hat and go, Hey, don't let it sit there.

28:59

Just, you know, use it.

29:00

But yeah.

29:02

And then of course there's applications for agent stands, but I have a great

29:07

team and

29:08

what I really love about my team is enabling them to be bold and to be

29:14

different.

29:16

And even though my marketing director has the agency experience, he's always

29:22

saying to

29:22

me, um, I only so think we should do this, you know, so he is over here.

29:27

I'm over here and somewhere in, you know, in the middle is, is where we come to

29:31

So I think it's really important to have a team that's around you that, um,

29:37

enables

29:38

you and keeps you grounded at the same time.

29:41

Right?

29:42

So it's, it's all about the individuality and the strength of the team being

29:46

dynamic and

29:47

unique and not looking, feeling the same.

29:51

Like it's, it's, it's important for us to always make sure those teams are, are

29:57

different.

29:59

Yeah.

30:00

So it reminds me of our amazing sponsor qualified, um, but not that this is a

30:05

library that comes

30:06

later.

30:07

Um, but it reminds me when I first talked to the CEO of qualified, um, Craig,

30:12

who's amazing.

30:14

And he was talking about just like this simple positioning of, um, Hey, imagine

30:21

if the CEO

30:22

of your biggest prospect showed up on your website.

30:26

What would happen?

30:27

I'm like, I don't know.

30:32

Someone is not trying to buy or someone who is screaming out lead or someone

30:37

who is the

30:38

CEO, the biggest VIP ever, compare that to when you're, if that same CEO walked

30:44

into

30:44

the front door of your building, people would be like jumping up, they'd offer

30:48

her, you

30:48

know, a drink, they'd get all that sort of stuff.

30:51

And there's something so simple about sort of the like always on idea of, you

30:59

know, like

30:59

first time someone comes to your website, you know, the worst day for your

31:03

website, you

31:04

know, every day.

31:05

And anyways, it made me think of, of qualified.

31:07

Yeah.

31:08

Remember that conversation.

31:09

I just wrote an article on marketing being impacted by data outages, right?

31:15

So it impacts all of us.

31:19

It's not just the engineers.

31:22

But imagine we just did a study.

31:25

It's thousands of dollars for one minute, thousands and thousands of dollars

31:29

for one

31:30

minute of an outage.

31:31

Oh, I mean, I mean, if you're a D to C company, like, look out, I mean, yeah,

31:39

it's, it's

31:39

crazy. So it's, it's important that, you know, you, you do something about it.

31:47

Yeah.

31:48

What's one thing that you might not be investing in as much going forward?

31:52

No, it's a marketing person that.

31:54

How about my shoes?

31:55

Can I say that my shoes?

31:56

Yeah, you can tell.

31:58

I know where I want to spend more money.

32:00

Yeah.

32:01

Well, tell me that then.

32:02

Oh, well, I want to spend more money in partnerships.

32:08

So all of the activity associated with that, I want to spend more money with

32:13

the analysts.

32:16

I want to spend more money in creating more video, definitely more video

32:20

contents.

32:24

I want, I think I'm going to keep my Google spend where it is because I jacked

32:29

all of that

32:30

up this year, a good 20%.

32:35

And I want to spend more money in a couple more larger, you know, engineering

32:39

focused

32:40

events and what those are right now, I don't know.

32:44

But if we walked away from Cisco Live with double the amount of leads pre-COVID

32:51

and I've

32:51

had five demo requests since that, which has only been like four business days.

32:59

But ROI is pretty, pretty well set.

33:03

I think that I'd also do more, like to do more thought leadership.

33:07

Now, I know that the engineering guys are our predominant audience, but I think

33:12

that

33:13

we need to be talking up market.

33:17

We need to be bragging about having 75% of the Fortune 500 rate.

33:22

Oh, yeah.

33:23

It's that kind of stuff through those triggers I just said, I think will help.

33:30

And of course, we're going to keep doing what we're doing because it's been

33:35

successful with some tweaks.

33:36

But, you know, that's what I'd like to do.

33:40

Love it.

33:41

How do you view your website?

33:45

That's on the list.

33:47

That is one of my bigger spends over the next 18 months.

33:54

I think that the chat function needs to be improved.

33:59

I think some of the other components could use some spruzing up.

34:04

And I think that there's some technology gotches with the current platform that

34:10

need to be

34:10

addressed.

34:12

So that is definitely something on the list.

34:14

And then that over to mobile kind of funky for me.

34:20

So it's the big number one spend for the team over the next 18 months.

34:27

Cool.

34:28

Okay, let's get to our next segment.

34:29

The dust up, we talk about healthy tension, whether that's with your ward, your

34:32

sales

34:32

team, your competitor, or anyone else.

34:35

On a list, have you had a memorable dust up in your career?

34:40

When I think of dust up, I think of one of those aha moments, or those moments

34:45

you look

34:46

back on and you go and you I was right kind of thing.

34:51

So you know how we've been talking about when I come to the table and I'm

34:55

definitely

34:56

not, you know, I definitely approach things differently.

35:01

So back in the day when I was the product owner, you know, because I've had

35:07

products,

35:07

development, products, management experience, I was the owner of a brand new MV

35:14

&O.

35:16

We were producing a product to sell into the Hispanic market.

35:22

And I did tons of research, understood what I, the best I could the culture,

35:30

had Hispanic

35:32

people on my team, looked at all of the different triggers and did all of the

35:38

math on which

35:40

rate plan are we going to do?

35:42

A or B.

35:45

And I knew in my heart that B was the one we needed to do.

35:50

So I stood before CFO, you know, and all the other folks on the leadership team

35:57

at the

35:57

time and said, okay, these are our two choices.

36:02

Let me tell you a choice.

36:03

I think we should do, you know, and presented the presented B, explained why.

36:11

And those son of a guns chose A. Long story short, within 13 months, we were

36:22

closing the

36:23

doors.

36:24

Right.

36:25

So then fast forward, a few years later, we all get together for dinner.

36:34

And the CFO puts his arm around me and goes, I should have listened to you.

36:41

And I look at him, I'm like, Uncle Lou, oh my God, yes, you should have.

36:46

He goes, I should have listened to you.

36:48

And he goes, I hope you learn a valuable lesson.

36:50

I'm like, yeah, I'm always right.

36:51

And he's like, no, that's not it.

36:54

You know, he's, and he explained to me, you know, how to ensure that I'm always

37:00

bringing

37:00

the most data I can.

37:03

And the story behind it is you know, we were mentioning before we started

37:06

recording stories

37:07

are the best stories are what we learned from.

37:11

It was nice to hear him say I was right.

37:14

It was sad to hear him say I was right because I didn't want to see us bold.

37:20

But it was a big lesson for me.

37:21

And you know your rights, get the supporting data, which I thought I had all of

37:27

it and

37:27

really fight for it.

37:28

And so that was, that was a dust off a home moment for me and my career, one of

37:34

many,

37:34

but I figured I'd share that one.

37:36

Love it.

37:37

Okay, let's get to our final segment here.

37:40

Quick hits.

37:41

These are quick questions and quick answers, just like how quickly qualified.

37:46

com helps

37:46

companies generate pipeline happen to your greatest essay, your website to

37:50

identify your

37:51

most valuable visitors and instantly, and I mean instantly, start sales

37:56

conversations

37:57

right there on your website.

37:59

Quick and easy.

38:00

Just like these questions, go to qualified.com to learn more.

38:05

They're our best friends in the whole world.

38:07

Go to qualified, check them out, do a demo, go check out the product pipeline

38:12

clouds here

38:12

to stay it's here forever.

38:14

Go to qualified.com on Elisa.

38:17

Quick hits.

38:18

Are you ready?

38:20

I think nobody's ever truly ready for quick hits.

38:27

Number one, what's a hidden talent or passion or skill that's not on your

38:33

resume?

38:34

I'm a Ricky master.

38:35

A what?

38:36

Yeah, I'm a Ricky master.

38:38

What is that?

38:39

You're going to have to Google that.

38:41

It's a hands on healing, breaking card, the IKE.

38:47

Do you imagine me putting that on my resume?

38:50

Come on.

38:51

Yeah, wait, are you sure it isn't on your resume?

38:54

It's not.

38:55

It should be though, right?

38:57

Energy healing technique.

38:59

All right.

39:00

You can go.

39:01

Yeah.

39:02

That is poster.

39:03

I learned something new today.

39:05

You're a fan.

39:08

A favorite book, podcast or TV show that you'd recommend.

39:14

Ted Lasso.

39:15

Love it.

39:16

Love, love, love.

39:18

Although I was so disappointed with the last season.

39:23

Don't know spoilers.

39:26

I'm not.

39:27

I'm not quite finished.

39:28

Okay.

39:29

Okay.

39:30

Call me when you were done.

39:31

Right.

39:32

That's right.

39:33

Yeah, it's great.

39:35

Do you have a favorite non-marketing hobby that maybe indirectly makes you a

39:39

better

39:39

marketer?

39:40

I love gardening.

39:42

Mm.

39:43

Yeah.

39:45

I love the garden.

39:46

I have, I think, like 53 house plants.

39:50

And then, you know, during spring, summer and fall, all the outdoor gardening.

39:56

I love gardening.

40:00

What advice would you give to a first time CMO who's trying to figure out their

40:03

marketing

40:04

strategy?

40:05

That'd be bold.

40:07

It'd be different.

40:09

And interestingly enough, you're not going to solve everything.

40:15

So we all walk in going, "We're going to solve, you know, world hunger."

40:20

You know, actually, you're not.

40:24

And I think that you also need to be a partner with the rest of the

40:30

organization.

40:32

So be a partner with the sales organization.

40:35

Be a partner with the product organization.

40:38

Be a partner with the engineering group.

40:40

You know, that will help you determine where best to set strategy.

40:49

I guess you will know everything, but it's also good to know what they know and

40:53

what

40:53

they're doing.

40:54

So partner with the rest of the organization.

40:57

Analisa, it's been absolutely wonderful having you on the show.

41:02

For our listeners, you can go to OpenGear.com to learn about them.

41:05

Go give your engineer a nudge.

41:07

If you're in that 25% of the Fortune 500 that don't use OpenGear, what are you

41:13

doing?

41:13

That's my question for you.

41:15

Fix yourselves and make sure your engineers are up on the latest OpenGear.

41:21

Greatest.

41:22

Analisa, any final thoughts?

41:23

Anything to plug?

41:24

I'm not going to know shameless plugging other than I hit a great time.

41:29

Thank you for everything.

41:31

And good luck to everybody out there.

41:33

And maybe we can do this again.

41:35

Indeed.

41:36

Thanks again and take care.

41:37

[MUSIC]